Customer Service Management

Terri Guidry

**** **** ******* ** *******, TX ***83 832-***-**** ************@*****.***

Objective

To support the growth and profitability of an organization which will provide challenge, encourage, advancement, and reward achievement; with opportunities to utilize my knowledge, skills, and abilities

Education

DIPMOLA 06/2009 OZEN HIGH SCHOOL

Skills & Abilities

Strong ability to interpret, apply and explain applicable codes, ordinances, policies and procedures; research information and solve customer problems

Knowledge of basic business arithmetic techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment

Microsoft Word, TabQuik, FileNet, SAP, Esearch Microsoft Outlook 2010, Excel, Access, PowerPoint, Outlook Express, Windows Xp

Excellent Knowledge of modern office practices and procedures correct spelling, punctuation and grammatical usage

Able to type accurately at a rate of 40 wpm use 10-key calculator by touch

Experience

RECORDS ASSOCIATE NOVITEX(CHEVRON) 11/2014-06/2015

Responsible for providing confidential documentation and data upon request utilizing company software

Manage open shelf filing system.

Process records for storage; including pulling and filing into boxes (box weight up to 40 lbs).

Retrieve files from onsite and offsite storage.

Prepare file folders.

Update records

Able to analyze and solve problems.

Handle records management duties to support customer activities ensuring company program and policy requirements are met for all company records

Make sure project deadlines are met and costs remain within agreed estimates

Work closely together with other team members when executing projects

Multi-task (balancing many projects in many stages at once)

Customer focused/service orientated inventory database.

Respond to customer requests.

General Administrative Duties

Perform other such duties as required.

Strong and effective oral and written communication skills.

Strong interpersonal and relationship-building skills; ability to interact effectively with individuals at all levels and across multiple departments.

Able to organize and manage own workload, work with minimal supervision and balance conflicting priorities.

OFFICE SERVICE ASSOICATE WILLIAMS LEA 06/2014-02/2015

Process high volumes of incoming and outgoing mail. Deliver mail and packages throughout the client location, following applicable distribution procedures.

Complete large numbers of reprographics requests according to job ticket instructions.

Bind, cut, and/or assemble reprographics jobs as necessary.

Load copiers with paper and toner as needed.

Set-up conference rooms including audio/visual equipment, furniture configuration, and food/beverages as needed.

Assist with reception coverage, including managing multiple phone lines and visitor check-in.

Handle sensitive and/or confidential documents and information.

Communicate with manager and client on job or deadline issues

CUSTOMER REP LOWES 10/2013-06/2014

Provided quick, friendly customer service by answering customer’s questions, providing purchase assistance and keeping shelves stocked.

Operated, demonstrated and explained merchandise in assigned area.

Handled basic customer and employee inquiries.

Listening skills, Excellent communication skills, Energetic work attitude, Large cash/check deposits, Cash management, Telecommunication skills, Credit card processing, Customer service, Telephone inquiries. establishing and maintaining good working relationships with other city employees and the public.

Ability to prioritize work tasks, multi-task, and maintain focus

Ability to deal with problems involving a few concrete variables in standardized situations

Helped with vast amounts of documents scanning.

Adept at handling copier and fax machines.

Ability to think out of the box with a never give up spirit.

Close attention to details.

Superior telephone etiquettes.

Fine time management skills

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