Customer Service Sales Representative
Resume:
Mina Justice
Houston TX, 77099
***********@*****.***
Objective:
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
Work Experience
ProCare Medical Services: 01/2014- Current
Office Secretary
Answer calls for prospect clients and answer any questions about services offered from company.
Maintain employee profiles and make sure all information is up to date and current.
Create and mail or e-mail Invoices, information packets, and new client/employee packets as needed.
Maintain all pertinent forms and packets for company.
Respond to external inquires via Email or phone.
Organize and maintain clean office environment.
Complete any unfinished paperwork for nurses and clients.
Complete and submit bi-weekly payroll data for each employee.
Data entry of client diagnosis and plan of care.
General administrative tasks.
Medical billing and coding.
CareOne Protection: 01/2013- 12/2013
Customer Service Rep.
Answer calls for prospect clients and answer any questions about services offered from company.
Chat with online prospects and members to assist with any questions, placing orders or, to help navigate company website.
Schedule and maintain appointments.
Create and mail or e-mail Invoices, information packets, and new client packets as needed.
Contact repair vendors to request and setup service calls for clients.
Respond to external inquires via Email or phone.
Stay in contact with vendors and clients to monitor repairs and close service requests.
Create new training notes and call flow scripts for new agents.
Participated as original company start up team.
Research, locate and communicate with new vendors and servicers and setup contract agreements.
General administrative tasks.
Setup Company contracts with Third party vendors.
Loomis: 03/2012-07/2012
ATM DISPATCH
Answer calls and emails in regard to servicing or replenishing ATM machines.
Open and Close service ticket requests.
Contact third party vendors to request and setup tech meets or requests service to machines.
Pull lock combinations and close tickets for technicians.
Escalate and dispute overlooked service requests.
Enter new machines into system.
Troubleshoot safe point issues.
Exclusive Expressions: 12/2009-02/2012
SALON SECRETARY
Answer calls, respond to text, and set appointments.
Setup and maintain utility and social networks online transactions and posts.
Pay water, power and communication bills monthly.
Update and organize all calendar events for owner operator
Greet and accommodate all clients.
Maintain clean work environment.
Run errands.
Interactive Response Technologies: 08/2007-10/2009
AT&T CUSTOMER SERVICE REPRESENTATIVE
Answer Inbound calls, Verify customer accounts.
Answer questions about bills, Issue credits, escalate disputes, transfer calls.
Setup new services, add lines, and answer questions about services.
Bargain Network: 02/2006-07/2007
TELEPHONE SALES REPRESENTATIVE
Answer inbound calls and read script verbatim
Up sell and rebuttal
Data entry.
Education
American Intercontinental University – Houston, TX
07/2008-10/2010
Associate of Arts in Business Administration
Skills
Strong Interpersonal communication skills.
Proficient knowledge of Microsoft office
Adaptability and ability to work under pressure.
Proficient computer and internet skills
Problem analysis and problem solving.
Organizational skills and customer service orientation.
Initiator.
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