Information Technology Engineer

NIDHI SHAH

Phone: (312-***-**-** Email: *****.*****@*****.*** LinkedIn: https://www.linkedin.com/in/nidhimshah

SOFTWARE ENGINEER - TESTER - WEB DEVELOPER - DATA ANALYST

3+ years software development experience including requirements gathering, object oriented design and implementation, and quality assurance testing. Demonstrated ability to quickly learn new technologies, multitask and play varied roles in a project's life cycle. Possess excellent interpersonal skills to communicate with technical and non-technical people. Well versed with data analytics.

TECHNICAL SKILLS

Java

JavaScript

JQuery Mobile

Eclipse

Tableau

SPSS

R

Chordiant

AGILE

UML

JSF

HTML 5

CSS 3

MySQL

Minitab

C/C++

GIT

COBOL

Clear Case

Rational Rose

PHP

CXStudio

phpMyAdmin

SQL

Quality Center

MVC

AS400

Ruby+Rails

RPGLE

Microsoft Office

EXPERIENCE

BMO HARRIS BANK Chicago, IL

Text Analytics Intern Sep 2015 – Dec 2015

Technology used: CXStudio, Excel

●Analyzed customer complaints, identified the key areas and discovered patterns/trend in them.

●Shaped raw data by creating new filters to precisely categorize customer complaints.

●Suggested corrective measures to improve customer experience by more than 40%.

●Presented the analysis to the senior management using data visualization tool.

CANADIAN IMPERIAL BANK OF COMMERCE (Tata Consultancy Service's Client) Mumbai, INDIA

Systems Engineer Dec 2010 - May 2013

Technology used: AS400, COBOL, RPGLE, HP Quality Center, IBM Rational Rose, Chordiant, Java,

JavaScript, JSF, Clear Case, MySQL, MVC architecture, Eclipse, AGILE methodology.

●Built applications in CIBC's credit card domain and awarded for proficiently handling projects in multiple technologies.

●Gathered business requirements from client and mapped them into design.

●Awarded for consistently delivering defect free code.

●Performed in-depth unit, integration and system integration testing.

●Documented the projects on CIBC's SharePoint.

ACADEMIC PROJECTS

MOBILE APPLICATION FOR PROPERTY SEARCH

Technology used: JQuery Mobile, PHP, PhoneGap, PhpMyAdmin, Opera Emulator

●Allows users to browse through the pictures, price and other details of the available property listings.

●Features: mortgage calculator, buying tips, feedback form, picture gallery, integrated Google maps and Yelp.

WEBSITE DEVELOPMENT - http://fattoushchicago.com/

Technology used: Wordpress, PHP, PhpMyAdmin, HTML, CSS

●Built new website for Fattoush Chicago restaurant which increased revenue through online ordering.

●Customer details and preferences were collected through online feedback forms which were analyzed to improve sales.

EDUCATION

MORRIS GRADUATE SCHOOL OF MANAGEMENT Chicago, IL

Masters of Information Systems with Business Analytics Sep 2014 – Dec 2015

UNIVERSITY OF MUMBAI Mumbai, INDIA

Bachelor of Engineering in Information Technology Aug 2007 – Aug 2010

SHRI BHAGUBHAI MAFATLAL POLYTECHNIC Mumbai, INDIA

Diploma in Information Technology Aug 2004 – Aug 2007

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