Project Management

Gordana Prekic, PMP

** ***** ******* ****. ** M*N3L5

416-***-**** ******@*******.***

ca.linkedin.com/in/gordanaprekic/

Profile

A highly efficient and focused professional, with extensive analytical, interpersonal, organizational, technical and planning skills in the telecommunication industry and a keen focus on customer satisfaction. Over 10 years of experience in roles encompassing business analysis, business case development, project management, cost-benefit analysis and cross functional team work. Self-disciplined to work effectively on multiple unrelated projects simultaneously and deliver them to tight deadlines.

PMP and Scrum Master certified with strong experience with business requirements collection, analysis and documentation, use cases, test plans, progress reporting and other project-related documents

Extensive experience with a variety of Project Management and Software Development Life cycle methodologies (Waterfall and Agile)

Working experience on large projects which impact multiple departments or workgroups across multiple business units (Finance, Customer Experience, Marketing, Sales, AR) and vendors (ePost, Tysys, CGI, Haves, Allstream, Mobile Live, GroupBy)

Strong experience with Telecommunications Billing Systems, specifically testing in Amdocs' Ensemble Billing systems

Strong knowledge of GSM/GPRS/iDEN/HSPA/LTE wireless technology and services

Hands on experience with Software Testing Strategies and Techniques

Ability to express ideas and facts in a clear and understandable manner, tailoring communication to the intended audience

Professional Experience

Government of Ontario-Treasury Board Secretariat / Central Agency I&IT Cluster 2015

IT Consultant –Business Analyst (Feb 2015-Sep 2015)

Conducted analysis of business scope, functional and non-functional requirements in order to address business needs, recommend and document the best technology solutions for the CRM(OMS) application which support internal clients and general public

Prioritized and processed business stakeholder requests for enhancements and developed strategies for improvement and defining best practices

Analyzed requests for new functionality and developed business cases to justify new application investments

Designed OPS (Ontario Public Service) interface and work flow specifications for employee forms to improve processing time, accuracy and integrity of information for internal OMS (Organization Management System) and public INFO-GO systems

Defined business rules; Created business cases, business process models and process mapping to support transition to new solutions

Delivered system specification documents aligned with business requirements including business scenarios, business rules, workflows, use cases and mock-ups for development and QA

Prepared UAT test plans and scenarios, creating use cases in TFS to ensure full testing coverage of the OMS system experience

Led business validation in UAT and implementation phases, monitored project progress and resolving reported issues

Defined project plan, communicating project status and managing risk and work packages against schedule and cost estimates

Rogers Communications Inc. 2007-2014

Senior Business Systems Analyst/Sr. Business Analyst e-commerce (Aug 2008-Dec 2014)

Communicated and collaborated with various Online Business and IT Stakeholders to create synergies across all platforms and products and ensured implemented initiatives aligned with the company’s global strategic roadmap

oExamples of platforms supported: Rogers.com, Fido.ca, dealer web portal

oExamples of products supported: Wireless, Wireline, Internet, Smart Home Monitoring and Cable

oExamples of projects delivered: Interactive Mobile Design, Endeca re-engineering and migration, Converged Messaging, Mobile Wallet, Connected Home Experience, LTE, VoLTE, Rogers Bank, Rogers redesign, Roger First Rewards, Bill 60, CPL (Consumer Protection Legislation), New Contract Model, NHL, Interac One-time payment, PCI Credit Card Tokenization

Applied business requirements gathering and analysis techniques to develop quality requirements matrix and provide recommendations to address business issues

Performed early project assessments, in conjunction with business and other IT partners identifying

process gaps and elaborating solutions for optimization

Assessed and proposed strategic business solutions, recommended alternatives and validated the proposed solutions against branding, standards, risks, policies, protocol and operational objectives

Facilitated JAD sessions to develop process, gather requirements, drive design to optimize and create similar buy and serve experiences across multiple channels

Performed detailed impact assessments on integrated systems with respect to application or system changes and provided T-shirt size estimate for preliminary project scope, BRD (Business Requirement Document), PCD (project concept document), PCR (Project Change Request), MLOS ( Minimum level of Security) and SDS (Solution Design Specification)

Delivered integrated system documentation which aligned with user requirements, development standards and business values and which included requirement matrix, proposed solution, SDS documentation, impact assessments (risk, assumptions, constrains, dependencies),system, process mapping and process diagrams data flows and use cases

Led analysis and design of key software components on multiple concurrent projects in integrated environments

Formed constructive relationships with development teams, vendors and various business units to determine scope, timeline, ensure proper solution delivery and excellent customer service

Reviewed vendors SOW ( statement of works) to ensure full coverage of the systems requirements

Identified compatibility issues between business requirements and system functionality and resolved logic deficiencies within complex business systems to ensure that solution fully met customer needs

Collaborated with product teams to decompose large epic stories into features and user stories that can be understood by business owners and developers

Defined and maintained project plans and user stories in Rally and JIRA

Reviewed QA and UAT test plans and provided guidance for QA, UAT and BRT testing

QA Lead Analyst (May 2007- Aug. 2008)

Worked with Business, IT development and System Testing Teams to coordinate QA activities related to CSM, Billing and Provisioning systems for all Rogers and Fido products and services including wireless PCS, wire-line home phone, cable and internet

Reviewed and approved BRD(Business Requirement Documents), FRDs (Functional Requirement Documents) and PCRs (Project Change Requests) highlighting any items outstanding at the time of sign off

Conducted QA Documentation review meetings attended by Product owners, Development and Senior Management and obtained documentation approval from all stakeholders

Reviewed Detail Design Documents to ensure compliance with requirements

Created Test Plans including cost and resource estimations as well as data environment requirements and data set-up and developed detailed test using requirements and project documentation

Provided resource estimates by component for each project to assist in the advance resource planning

Maintained project resource reports and project scorecards with Test base (AWE) and all project related documents for QA in Documentum to confirm progress alignment with overall project timeline

Coordinated and facilitated integrated test cycles to ensure quality product

Helped testers and business to validate test results and logged and analyzed defects that had been found

TELUS Communications Company 2003-2007

Systems Tester-SR

Conducted extensive testing in KNOWbility releases (that include change requests for Billing System, KB modules: A/R -Account Receivables, GL report, CRM, CSM, Price Plan, RM, Reference Tables), Price Plans (PCS and Mike) as well as in testing data services (Infranet testing), dealer application and production fixes for billing issues

Tested database migration, analyzed Business logic Workflow of Back End engines (calculation, transaction, payment processing and reporting engine) to ensure ccompliance with requirements.

Performed integration, regression, system testing of interfaces that directly impact activation of MIKE, PCS and Pager

Prepared testing estimates that incorporate all activities required to effectively test the interfaces new web applications and price plans

Prepared test strategies and test plans and detailed test case documentation to ensure full coverage of test scenarios

Proactively worked with the Development team in resolving defects discovered during testing

Assisted the project team in the resolution of problems by performing sufficient analysis to help determine the root cause of the defects

Provided QA status information to management to determine project timeline tracking capabilities

Provided guidance and assistance in the User Acceptance Testing phase of a project

NBS (Mist Inc.), Toronto 2001-2003

QA Software Specialist

Performed functional, integration, regression, volume, system, stress and memory testing of the banking financial applications for wired and wireless POS terminal for the Canadian and USA markets

Tested financial application for POS terminals with integrated SPED and Printer using DP, CDPD, LAN and TCP/IP protocols for TD Bank

Tested security application system and data integrity of wired and wireless terminals

Performed functional and system testing E-commerce Internet applications (Electronic Mail and Internet Messaging Control Centre) and Client/ Server application Terminal Management Systems (GUI-VB Application and SQL 7.0DB)

Worked with internal and external project teams to design and develop POS terminal application software following specifications, procedures, standards and guidelines

Analyzed/reviewed business requirements and validated against design documents and developed effective test plans and test cases

Wrote test plans, documented test results and reported problems as required

Education

Scrum Muster Certified-February - 2010

Certified Scrum Product Owner-February - 2010

PMP Certified- July - 2009

University of Toronto- School of Continues Studies

-PMP Foundation certificate (Foundation of Project Management, Project Implementation and Control, Leading Projects in Organizations) - 2008

-Project Quality Management (Statistical Methods at the Six Sigma Approach) - 2011

Risk Management; Program and Portfolio Management - 2012

University of Toronto, Oracle developing certificate (SQL, SQL*Plus, PL/SQL, Procedure Builder, Forms 4.5, Reports2.5, SQL Loader) - 1998

University of Nis Yugoslavia Bachelor Degree in Engineering -1985

Computer Expertise

Languages: SQL, SQL*Plus, PL/SQL, Visual Basic 5.0, HTML, FORTRAN

Utilities/Tools: TOAD Pro, Documentum, HP Quality Center, Clear Quest, Mercury ITG, Rally, JIRA, MS Office, Microsoft Office Project, SharePoint, Visio, Mercury Test Director v. 8.0, Developer 2000, Reports 2.5, 3.0, Forms 4.5, 5.0, Remedy, Telnet, IBM Doors, ATG, Enterprise Architect, Bizagi, Axure, Balsamiq, TFS – Microsoft Team Foundation Server 2012, SQL Server 2012, IBM Lotus Notes 9, Ultra Notes, Beyond Compare v3.0

Operating Systems: UNIX Sun Solaris 9, Windows 7, Windows 10, MS DOS

RDBMS: Oracle 10i, 11i

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