Customer Service Manager
Resume:
Timothy L. Major
Southside, Alabama
****************@*****.***
Objective
Seeking a position as Supervisor. An employee-training position with a focus on team building. Seeking a fulfilling position in an industry that offers growth opportunities and allows me to utilize my leadership skills and experience. To seek challenging assignment and responsibility, with an opportunity for growth and career advancement a successful achievements.
Education
Litchfield High School
Gadsden, Alabama
Diploma, Graduated June 1992
Employment History
Inteva Products, Gadsden, Alabama
Launch Lead, Encapsulation, April 2014
Communication between shifts with incoming team leader
Fill in for unplanned short term absenteeism as needed
Train new team members and develop existing members
Help to facilitate communication with coordinator and maintenance during equipment breakdown or stoppage
Assist with team meetings
Support continuous improvement activities
Relieve for breaks and lunch when necessary
Support and problem solve with team members
ARG (Arby's), Anniston, Alabama
General Manager, April 2010-February 2014
Overall accountability for the operation of a single restaurant (10-45) employees) ensuring delivery on the customer promise, and ensuring desired restaurant outcomes (increased sales, profitability, and employee retention)
Mobilizes the restaurant management team to oversee the financial controls, operations, people development, customer service and compliance within the restaurant across all shifts
Ensures company standards on equipment, facility and grounds are maintained by using a preventative maintenance program
Motivates and directs team members to exceed customer expectations with fast, accurate, friendly service in clean surroundings
Provides coaching and feedback to team and managers on team stations, products, processes and policies
Assumes full accountability for the restaurant profit and loss management by implementing marketing strategies, following cash control and security procedures, maintaining inventory, managing labor, and reviewing financial reporting to enhance restaurant results
Lead restaurant management team in recruiting, selecting, hiring, training and retaining effective team talent
Counsels and disciplines team members as necessary
McDonalds,Gadsden Alabama
Manager, June 2006-April 2010
Collaborated with team members on special projects and events
Delivered exceptional service by greeting and serving customers in a timely, friendly manner
Managed closing and opening duties, including restocking items and reconciliation of the cash drawers and safe
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