Isabel Guzman Morales

*** * **** **. *** *f, Chicago, IL 60608

Phone: 708-***-****

Email: actdyr@r.postjobfree.com

Objective

Having the willingness to learn and grow personally and professionally, I am looking for a position in a company that needs and values quality management, customer service and technical experience.

Summary of Qualifications

Ability to elicit confidence and build rapport within a help desk setting

Help desk technical support representative, with experience working with end-users and professionals

Reputation for excellence and high quality service to clients

Excellent interpersonal skills in the form of clear and concise written and electronic communications.

Strength in analyzing, researching, organizing, and problem solving

Sales, Customer Service and Management Skills; Managed over 1000 employees

Worked with UNICEF, - SaveTheChildren, - Médicos del Mundo, - Plan Internacional, - Aldeas Infantiles SOS, - Acción Contra El Hambre, - Intermón&Oxfam,- Asociación Española Contra el Cáncer, - Más Vida

Bilingual Spanish

Certifications

Oracle Certified Professional OCP(Database 11gR2 Administrator) September 2014

Oracle Certified Associate OCA(Database 11gR2SQL/Administrator)April 2014

Technical Skills

Experienced in Oracle PL/SQL Developer for System Analysis, Designing, Testing, Development & Support of Business Applications using the Oracle Relational Database Management System (RDBMS). Expertise in Client-Server application development using Oracle 8i/9i/10g/11g.

Expertise in logical and physical database modelling concepts and techniques as well as physical DDL/DML and database object creation by using tool as ErWin Case.

Expert knowledge in BI, Dimensional Data Modeling, Fact and Dimension tables.

Expertise in designing and development of various visualization dashboard, reports using Tableau Desktop, Online and Reader as well as Qlik and Pivot tables.

Proficiency on using various Oracle utility tools SQL Plus, TOAD, PL/SQL Developer, SQL Navigator

Overall 10+ years of in the development of client/server and multi tired applications using Oracle Database, SQL Server, and PL/SQL on different platforms like Windows NT/2000/2008XP and Linux.

Developed Complex database objects like Stored Procedures, Functions, Views and Triggers using PL/SQL in Linux and Windows environment

Proficient in advance features of Oracle 11g for PL/SQL programming like Using Nested tables and Dynamic SQL

Expertise in Tuning the application using Explain plan and SQL to optimize the cost and for higher efficiency.

Proficient in DBA, Oracle Grid Infrastructure and Oracle 11gR2 Database Installation, Create ASM Disk Group, Configuring the FRA Disk Group, Database Instance, ASM Instance, Managing Database Storage Structures, Management Undo Data, Database Auditing, Database Maintenance, Performance Management (AMM, ASMM, Tuning Views), Backup and Recovery.

Expertise with other technologies like SQL Server/Visual Fox/Access and platform like Windows NT/2000/2008.

Diverse global experience working with Engineering, Functional, IT, Technical and Support teams located across multiple global locations to conceptualize, design, deliver and support high quality customized IT application solutions.

Expertise in Google Apps, forms, fusion tables, google maps, google analytics.

Experience with systems development life cycle (SDLC) in Waterfall projects implementations and knowledge with Agile-SCRUM development process.

Education

Computer Systems Institute - Business Program Chicago, IL

Diploma 07/2013 - Present

EADA Business School Barcelona, Spain

Executive MBA 02/2012 - 06/2013

Polytechnic University of Madrid Madrid, Spain

Masters in Software Engineering 01/2004-06/2005

San Carlos University of Guatemala Guatemala City, Guatemala

Bachelor of Science & Systems Engineer 01/1995-07/2001

Work History

Institute Justice Leadership Academy (IJLA)-Institute for Latin Progress Chicago, IL

Education Technology Coordinator 10/2015 - present

Develop Business Intelligent project working with PowerSchool, Access and spreadsheet as source data. Data governance and Data modeling.

Develop student attendance/behavior tracking tool by building interactive reports and dashboards, creating visualizations using Bars, Lines and Pies, Maps, Histograms using Tableau, Qlik and Pivot tables.

Assesses existing information systems and recommends solutions for enhancements and use alternatives tool as Google Apps to customized cases.

Implement a Learning Management System as a solution to efficiently work with students.

Exanet

Remote Oracle DBA 04/2015 – 11/2015

Responsible for the day-today support of the databases supported within the enterprise systems groups in different countries and give them feedback/recommendations on Oracle DB technology on Windows/Solaris/Linux platforms.

Troubleshooting proactive, diagnose complex server and system maintenance, upgrade, proactive monitoring, performance tuning, resize storage, audit, architecture and design, continually improve and support ETL requirements. Creating diagnostic reports databases by using ADDM and AWR

Monitoring in production databases and data warehouse and supporting of critical situations.

Galileo University-Pedro Molina Education Center Morales City, Guatemala

Technology & Business Consultant 01/2000 - 01/2015

Supervised and coordinated of the working team and Business planning, management, financial and human resources, Management of information and communication technology resources (ICT)

Understood the business process and requirements specified by the client during the initial system study.

Created in requirement analysis, system design, preparing functional specifications, preparing design and software development. (Payment system, library system and Website)

International Fundraising S. L. Madrid/Barcelona, Spain

Technology Consultant and Fundraising Manager; 03/2004 - 10/2012

Collaborated with the business analysts for gathering and business analysis, business requirements, created data modeling (ER diagrams).

Accomplished DBA duties by installing Oracle products, creating database and objects and creating connectivity to others database (MS SQL /Oracle), performance tuning and SQL Server/Access tech.

Developed data transfer solution to Oracle from others platform by developing in PL/SQL.

Developed marketing, fundraising and business development; project planning, budgets, interviewing, recruitment, coaching, counseling, training, planning, communicating job expectations, and reviewing compensation actions and supervision of 65 employees

United Nations Guatemala City, Guatemala

Data Entry Center Coordinator 01/2002 - 01/2004

Management development and DBA/IT support team; managed over 1,000 data entry employees 24x7x365, and representative to the Bureau of Census, Washington, USA

Accomplished data entry human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, and disciplining employees, planning, monitoring, appraising, and reviewing job contributions, planning and, enforcing policies and procedures

Improved data entry quality results by completing audits; identifying trends; determining system improvements; studying, evaluating, and re-designing work processes; implementing changes

Developed software as electronic tests for recruitment, electronic census ballots, manual and automatic coding, and capture of cartographic information.

CONASA Construction Guatemala City, Guatemala

PL/SQL Developer 09/1999 - 08/2001

Accomplished duties like software development, reverse engineering, integration of system, data modeling, data architecture, design, implement and execute contingency procedures by using Erwin Case and PL/SQL Developer. Created database objects like tables, views, procedures and packages using oracle tools like Toad, PL/SQL Developer and SQL* plus.

Collaborated with the Business analysts for gathering and business analysis & Reverse engineering.

Created Dataflow Diagrams, ER diagrams and database diagram based on the requirements.

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