Manager Quality
Resume:
Arif Sardar
**********@*******.***
Education:
B.A. Sc., Engineering: University of Waterloo, Ontario, Canada 1987 – 1992 Associate Project Mgmt. George Washington University 2003 Technical Expertise:
Certification: Associate PM, (working on PMP cert), MCSE OS: Android, Various Windows OS, HP-UX, Linux
Applications: Microsoft Office, Excel, PolyVista, SN/SAT Visor, SAP, Tableau Languages/Scripting: C, JavaScript, Awk, Sed, Perl, Python, SQL Database: EDW, Big Data, Big Query, Business Objects, MS Access, Professional Experience:
Motorola Mobility – Sunnyvale, California 2014 –2015 Data Analyst (Big Data / Quality team)
• Performed statistical Time-to-Fail analysis on all NPI cell phones and compared to historical failure rates.
• Wrote complex SQL queries to JOIN data from multiple sources (Shipment, Activation, Call and Service Data) to understand cell phone field performance by region and country.
• Queries were automated by using BigQuery/Google Sheet and created Tableau dashboards to show results.
• To understand customer behaviour, anonymized data was analysed (e.g. top apps used, usage pattern, battery life, temperature).
• Wrote ad-hoc queries requested by Service, Quality and NPI teams to calculate Abandons, Swaps and Service Claims.
• Wrote batch SQL queries which weekly pulled from several tables containing in excess of 100s millions of records.
• Excellent programming skills on SQL/BigQuery, EDW, Tableau, MS Access & Excel.
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Hewlett-Packard – PPS - TCE&Q – Sunnyvale, California 2009– 2014 Quality Program Manager (Data Analyst)
• Managed the Early Warning/Sustaining responsibilities for HP products.(Tablets, Notebooks & PCs)
• Migrated PolyVista reports to Tableau dashboard.
• Presented monthly, weekly Early Warning & Quality Performance; created dashboards using Tableau.
• Represented TCE&E in the monthly SLT, weekly Quality Council and frequent R&D reviews.
• Worked with Legal/Finance on the risk assessment, cost impact analysis and strategies for issues containment
• Worked with the regions to ensure alignment on quality performance and financial monthly Flash reports.
• Ensured Lessons Learned were added to the Test Plan (SVTP) and DFx documents
• Data pull from MS Access using UI and modifying SQL queries.
• Data Cubes from Oracle Data Warehouse were used to analyse different metrics and dimensions. Hewlett-Packard – Business PC/PSG - Houston, Texas 2007– 2009 Manager: Quality Management for Regional Developed Products
• Responsibility for end-to-end product quality for regionally developed products.(Consumer PCs)
• Transition Quality, Service and Support model from regional teams to Global Business Unit.
• Hired a team (quality program manager) in Taipei to manage the quality for Regional developed products
• Manage ODM (Foxconn, Pegatron and Gigabyte) to improve product quality for Regional Products
• Managed Business/Customer Escalations and resolution Processes for regional product.
• Managed PMO (Program Management Office) team of senior PMs
• Responsibility to reduce warranty costs for Business PC (bPC) and Displays (DBU)
• Manage multiple warranty reduction initiatives for bPC and DBU.
• Managed the transfer of North Americas Displays repair to the PSG OSSP model Hewlett-Packard – Business PC/PSG - Houston, Texas 2003 – 2007 Class Issue Manager
• Manage World Wide Class /Epidemic issues for Business PC products.
• Presented monthly Exec. summary on Class/Epidemic issues to the GM/VP/Legal/Finance Staff
• Worked with ODM partners, finance and legal teams on cost recovery/resolution for Class issues.
• Created the Alternate fulfilment Hub in Houston to cover HOT escalations and managed a team of contractors.
• Negotiated Vendor direct fulfilment process with the ODM/Suppliers to include labour cost recovery.
• Class Issue was leveraged by other Business Units (Consumer PC and Notebooks) Hewlett-Packard – ESPD/NSD - Cupertino, CA 2000 – 2003 Product Support Manager/R&D Engineer
• Managed the Transfer of Engineering Responsibilities from TCO, Grenoble to NSD, Cupertino
• Managed Third Party (Cap Gemini) in delivering EOL support on NSD/TCO/Panacom Products
• Re-negotiated the Support Contract with the Cap Gemini in France which reduced NSD’s cost by 50%
• Written performance papers and Web based NetServer sizing utility for MS/Terminal Services
• Key technical contributor/initiator (Received Patent) for the NSD’s “Pay-Per-Use” program
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