Customer Service Project Manager

TRACY BEARD

*** **** **** ****** - *******, Texas, 77008 601-***-**** ******************@*****.***

Clerical/Office Assistant with 5 years of experience. flawless preparation of presentations, preparing facility reports and maintaining the utmost confidentiality. Expertise in Microsoft Office and communications. Looking to leverage my knowledge and experience into a role as Project Manager.

PROFESSIONAL EXPERIENCE

Protel, Pearl, MS

Virtual Receptionist, June 2015 - Present

Communicate with patients via phone in regards to setting up appointments, medications, and dispatching messages to doctors within 37 clinics and 40+ administrators.

Trained 2 receptonists during a period of 7 months with the company expansion to ensure attention to detail and adherence to company policy

Took it upon myself to branch out and learn Spanish to assist with the many Hispanic patients that we have.

Maintain utmost discretion when dealing with sensitive topics

Xerox, Madison, MS

Customer Service Representative, August 2015 - December 2015

Typed documents such as page-out’s, patient concern forms, and emails in regards to the patients for their nurses and doctors.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Opened, sorted, and distributed incoming messages and correspondence

Answers inquiries by clarifying desired information; researching, locating, and providing information.

America’s Best Contacts and Eyeglasses, Slidell, LA

Receptionist, February 2014 - August 2015

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Genesis Early Childhood Development, Madison, MS

Administrative Assistant, May 2010 - August 2012

Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Provides information by answering questions and requests.

Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Completes operational requirements by scheduling and assigning administrative projects; expediting work results.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

EDUCATION

Holmes Community College, Ridgeland, MS

ADDITIONAL SKILLS

Expert in Microsoft Office, with a focus on Excel

Bilingual in and English, Spanish, and American Sign Language

Web and tech savvy, require little to no training

Organizational

Self Starting

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