Customer Service Sales
Resume:
José Gorrostieta
*** */* ****** **. Houston Texas 77022
***************@*****.***
Objective: Seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my sales and work experience to a growing industry, looking forward to work with a company that promotes quality products and exceptional services.
Skills
• Team player with a strong sense of initiative
• Self-motivated and enthusiastic
• Excellent customer service skills
• Capacity to process orders accurately and efficiently
• Ability to interact in a courteous, helpful and professional manner
• Strong attention to detail
• Functions well in a fast-paced work environment
•Ability to lift up to 75lbs
WORK EXPERIENCE
11/14 10/15
Store Manager, Pronto General Agency - Houston Texas
Provide first class customer service to new and existing customers. Conduct a weekly 1-1s staff meeting for monthly reviews with agents. Print Call List every day to insure customers businesses kept updated. Create campaigns for agency to drive revenue and coordinate customer appreciation activities. Ensure calls are being made on time in all applications generated from grassroots and events. Provide Reports to Managing General Agency (MGA) and effectively communicate with Underwriting Personnel and Claims Department. Ensure Picture Report, Inspection Report, and vehicle documentations are processed and/or uploaded correctly. Attend phone conferences and performance reviews with other Managers and District Managers. Track monthly Profit and Loss statements.
05/14 11/14
Warehouse Associate, 1st Choice Staffing (Francesca’s) - Houston Texas
Responsible for successfully completing orders in an accurate and efficient manner with tasks that include: receiving orders, unpacking, steaming and putting away inventory, pulling and packing merchandise for orders, processing shipment information and logging status of orders. Assisting with customer service duties as needed processing credits, cancels and returns.
09/11 07/13
Sales Associate, Cricket Wireless - Houston Texas
Team leader, responsible for training and motivation of staff. Provide explicit customer service, cash management, budgeting, sales forecasting, employee relations and promotions. Attend meetings, socialize with new devices and learn their functions. Handle customer request and orders. Attracted new clientele to store through the development of a full-service cell phone store.
10/09 08/11
Sales Representative, Cricket Wireless Retailer - Houston Texas
Customer service. Handled an extremely high call volume and answering customer inquiries. Expanded customer base by offering a wide range of attractive product displays and welcoming atmosphere that increased the comfort level patrons. Sell the product and explain their functions by detail. Keep track of new and existing loyal customers. Making calls to advertise new plans and devices.
EDUCATIONAL BACKGROUND
08/04 05/07
High School Diploma, Sam Houston High School- Houston Texas
References available upon request
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