Engineer Design

James E. Madden

**** ******** ***** *************, ******* 30043

Home: 770-***-**** Cell: 770-***-**** actdtb@r.postjobfree.com

SUMMARY

Telecommunications Professional with over twenty-five years experience. Outstanding leadership capabilities, effectively managing both technical employees and multi-million dollar projects. Excellent troubleshooting skills, researching and solving complex technical issues. Demonstrated ability of achieving superior results in intense and pressured situations.

EXPERIENCE

United Parcel Service 12/2015-1/2016

Supervisor

Medical Leave 1/2014-7/2015

AT&T Wireless (Matrix Resources) - Atlanta, Ga 9/2009-1/2014

Granite Works Design Engineer/CAT Engineer

Responsible for managing BSC port assignments on a day to day basis. Responsible for the design of Alcatel/Lucent and 3G T1 Adds in the Multiple South East Markets. Also assigned ALU MSN ports in multiple markets in the Southeast Region..

Coordinates design activities to ensure customer designs were delivered according to project timelines and customer requirements

Coordinates activities between Design, Ordering, and Construction and Engineering to ensure transport was delivered on time for site integrations

Escalates design related issues to resolution

Designed T1 paths and built cell site equipment in Granite to support New Market UMTS Build outs

Coordinates with other groups inside Wireless Carrier to ensure Rehome activity was completed on time

according to the project deadlines

Provision the Alcatel-Lucent 7670 / Tellabs 8860 MSN’s for Site deployment

Managed MGW ports within Markets.

Planned and Managed Rehome/Rebalance of BSC projects for multiple markets within region.

Add/Expand IuB links for existing Alcatel/Lucent Node B equipment in the 3G network.

Create/Prepare/Update Work Orders, Trouble Tickets, Status Reports

SPRINT NEXTEL CORPORATION, Norcross, GA 6/2005 – 3/2009

Regional Network Design Engineer

Responsible for design management and implementation of circuit paths on both PCS, and iDEN networks for multiple markets within the Southern region.

Managed South Region Network Design Team for two-year period.

Engineered OCxx, DS3 and DS1 ports for various network equipment augmentations for Sprint 3G CDMA network, including MSC, SPM, BSC and Ditech equipment expansions, MAN ring initiative and iDEN PTT equipment modernization.

Successfully re-engineered and managed implementation of complex market 3G CDMA network for cell site/BSC re-home and re-balance projects within an aggressive market expansion timeline.

Provided all DACS scripts for local market projects with post project evaluations and health checks.

Contributed to cost savings and customer focused initiatives including auditing and planning of equipment reclaims, establishing a circuit roll plan model that was also used in other markets and providing a plan for SS7 and E911 port assignment diversity which resulted in a 300K Opex savings as well as enhancing disaster/fault recovery engineering.

Participated on National Standards Team to create and implement process and workflow standards to be used in all regions.

Defined and implemented audit process and monthly capacity reports to assist Capacity Planning Group and improve operational implementation of expansion projects.

Statistical Analyst (Contractor) 1/2003 – 6/2005

Created reports detailing regional key metrics for executive team.

Created Network Uptime Initiative in South Region.

Analyzed network performance metrics for the South Region’s Operations Group.

Worked with MSC personal and cross-functional teams to insure outages were accurately identified and corrected data that improve Service Availability throughout region.

NETWORK PLUS, INC., Atlanta, GA 4/2000 – 6/2002

Network Operations Manager

Designed and constructed organization’s CLEC network for 25 co-locations throughout metro Atlanta. Hired, trained and conducted evaluations of all technicians within department.

Implemented and improved technical support system, resulting in significant cost reductions.

Negotiated contractual agreements and maintained organization’s budgetary expenditures for proposed developments and augmentations.

Completed projected one-year implementation within seven months, saving Network Plus Inc. an estimated $600,000.

VERIZON WIRELESS / BELL ATLANTIC MOBILE, INC., NY Metro Market 6/1995 – 4/2000

MSO Operations Manager

Supervised MSO technicians and Cell site technicians throughout metro New York, ensuring operational guidelines for Lucent CDMA equipment were maintained. Oversaw facility issues, managing the installation, testing and acceptance of telecommunications equipment both inside MSO and Cell sites.

Supported the migration of CDMA technology with Lucent equipment into cell sites and MSO switching equipment.

Managed financial expenditures, ensuring company’s budgetary guidelines were maintained.

NYNEX MOBILE COMMUNICATIONS (Acquired by Bell Atlantic), Metro, NY 2/1989 – 6/1995

Field Engineer Switch (1991 – 1995)

Supported the operational performance and maintenance of Lucent 5ESS Digital cellular switch CDMA, Tellabs DACS, voice mail systems, and associated power equipment. Conducted installs, provisioning and testing of network components and troubleshooting outages.

Improved organization’s technical performance by implementing key network enhancements.

Tested and provisioned new T1, T3 circuits.

Installed and configured equipment circuit pack cards. Tested and diagnosed alarms, and did in-house troubleshooting.

Responded to system outages including diagnose, test and repair. Handled LEC vendor escalations and reporting / updating outages to NOC and management.

Field Engineer Cells (1989 – 1991)

Managed the operations and maintenance of Lucent Autoplex cell sites throughout the New York metro area.

Researched, analyzed and resolved outages and technical equipment related issues in a timely manner.

Conducted initial turn-up, maintenance and testing for organization’s various Lucent cell sites.

SKILLS & CERTIFICATES

Certification – Advance Electronic Technology, Suburban Technical School, Hempstead, NY

Electrical Engineering Technology, New York Institute of Technology, Old Westbury, NY

Motorola iDEN: BSC, DAP, iDAP and MPS Operations and Maintenance

Tellabs: 5500, 532L Operations and Maintenance

TTC: Tberd 211, 224 and 310 Operations and T1 Fundamentals

Lucent: Autoplex System cell site Maintenance, Autoplex System 1000 Series I, II

5ESS MSC Operations & Maintenance, 5ESS Digital cellular switch CDMA

HARDWARE/SOFTWARE AND APPLICATIONS EXPERTISE

Nortel MSC DMS 100, Nortel HLR, Nortel USP, Nortel SPM, Nortel channel banks, Tellabs 5500/532L, Tellabs Verity Echo cans, Alcatel 1630/1631, Alcatel Media Gateway and ring back tone system, Tekelec Eagle STP, Telcosystems channel banks, Motorola BSC/DAP, MPS/IGX/BPX, Ditech EC, Glenayre Voicemail systems, ALU MSN, Ericsson & ALU Node B

Expert level with Metasolv, Granite, Granite Works, Netcracker, GPTC Tool, Tellabs 5500, Alcatel Lucent DACCS Platforms

Experience with ProComm, HyperTerminal, Telnet, FTP

Areas of Excellence

Exceptional verbal and written communication/presentation skills to effectively interact with clients, vendors, and employee

Excellent Organizational and Interpersonal Skill

Strong project management and team motivation skills

Strong leadership and people management skills

Ability to multi-task, meet deadlines, and solve problems in stressful situations

Resolve conflicts and issues in a timely manner

Works well in a TEAM environment and independently; if needed

Education

Certification – Advance Electronic Technology, Suburban Technical School, Hempstead, NY

Electrical Engineering Technology, New York Institute of Technology, Old Westbury, NY

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