Customer Service Computer Science

**** **** **. ***. ** AMSAL ZULFIQAR *************@*****.***

Huntsville, TX 77340 469-***-****

Analytical Thinking

Negotiation

Client Advocacy

Initiative

Decisiveness

Fostering Teamwork

Ethical

Risk Management

Leadership Aptitude

Computer & IT Skills

Decision Making

Visioning

EDUCATION & AWARDS

Sam Houston State University, Huntsville, TX Spring 2014 - Fall 2015 Bachelor’s Degree, Computer Science

Bachelor in Science, Computer Science Cum Major GPA: 3.72

Minor in Mathematics Cum Minor GPA: 3.87

Cum GPA: 3.69

Awards and Honors:

Dean’s List: Spring 2014, Fall 2014 and Spring 2015

Elliot T. Bowers Honors Scholarship, Spring 2014 – Fall 2015

Bearkat Transfer Merit scholarship, Spring 2014 – Fall 2015

Computer Science Scholarship, Fall 2015

Houston Community College, Houston, TX Fall 2012 - Fall 2013 Associate Degree, Computer Science

GPA: 3.75

Awards:

Dean’s List: Fall 2012 and Spring 2013

WORK EXPERIENCE

Sam Houston State University, Tutor & Mathematics Grader May 2014 to Dec 2015

Imparted knowledge on fellow university students in mathematics.

Furthered personal knowledge of theoretical skill of mathematics by grading papers and researching for professors.

Developed professionalism and communication ability along with exceptional customer service skills.

Barnes & Noble Bookstore, Bookseller & Cashier Jan 2013 to Dec 2013

Advocated for team members and developed effective customer service skillset by helping customers find their course books with ease.

Operated and conducted training about point of sale systems for new recruits.

COMPUTER SKILLS & TRAINING

Skills in:

programming languages: Java, C, C++, Python, ADA, MySQL, Assembly Language

Software: Microsoft Office, Visual Basic, Android Development, Adobe Photoshop

Operating Systems: Windows (95, 98, 2000, XP, Vista), Linux

TECHNICAL PROJECTS & EXTRACURRICULAR ACTIVITIES

Database Project (AJ’S EMPLOYEES)

Designed a dynamic database system to keep track of their employees daily duties, records, progress, and performance. The project was to allow a user to filter data in the database system and the administrator to insert/select/modify/delete data.

Software Engineering Project

Built a three-tier software that computes mathematics problems and allows for input from different users. An administrator is able to make changes to the system and add/delete/modify user data; the students are only able to view/input information to perform calculations. This system makes use of a database, desktop GUI, Android application, and iOS application.

National Society of Collegiate Scholars (NSCS), Vice President of Communications and Social Media Spring 2013- Fall 2013

Encouraged a diverse group of students to participate in voluntary services.

Organized officer and member meetings on a monthly basis.

Increased awareness on campus about NSCS through active campaigning on social media by governing posts about activities and updates about scholarships.

Developed and executed recruitment schemes to increase membership and participation in events.

Honors Society, Member, Houston Community College & Sam Houston State University Spring 2014 to present

Developed professional aptitude by taking classes outside of academic curriculum.

Participated in seminars as a speaker and active audience member.

Helped organize FutureTech Conference, where students presented their research papers.

REFERALS

Available on request.

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