Gregory R Gilles

Aurora, CO 720-***-**** actdsz@r.postjobfree.com

PROFILE

Trained Informational Technology professional with expertise in Linux, Windows, repair and MS Office.

Ability to operate multiple computer programs or systems simultaneously and efficiently. Strong customer service skills and effective troubleshooting make me a strong contributor to any team.

Information Technology Troubleshooting

Diverse practical and theoretical knowledge of complex levels of programming, network administration, and database management.

Ensured client interfacing information systems protection from unauthorized access, use, disclosure, modification, inspection, recording or destruction.

Troubleshooting end-user desktop, laptop computer, software, hardware configuration problems by phone.

Resolved issues by moving customers to the remote sessions within 20 minutes 80% of the time.

Utilize Citrix to handle call center inquiries and remotely (VPN) to fix a variety of system problems using Bomgar Support.

Aided clients with device install/setup, windows updates, and/or malware removal.

Maintained accurate data in Chromatics Business Systems ticketing software.

Successful de-escalation of major customer issues to provide support and relevant information.

Resolve computer problems for 20 -30 clients in a diverse demographic of users both within the US, Canada, and the UK.

Supervision

Supervised a team of 2-5 individuals including scheduling assignments, overseeing of daily operations and product control.

Trained new employees on safety procedures, company policies and customer service.

Maintained clear communication with all levels of management.

EDUCATION

Bachelor of Science-– Computer Science Emphasis I.S. Security College America, Denver, CO 5/15

CERTIFICATIONS

Pursuing: A+, Comp TIA, CCNA, Security +, MS Server

SUMMARY OF COMPUTER SKILLS

Freelance PC Maintenance 20 yrs. +

Linux: Lite, Ubuntu, Mint, Fedora

Windows:3.1, 95, 98, ME, XP, Vista, 7, 8, 8.1, 10

Windows for Business: 3.11 Server, 2008 R 2, Server 2010

Building ground up systems

Upgrade/ software update

Virtual Machines; Oracle Virtual Box, VM Ware setup/ operation

EMPLOYMENT

Remote Tech Support (HP Smartfriends Svc/Avast Total Support) Plum Choice Inc. Broomfield, CO 9/14- 1/16

Department Lead American Furniture Warehouse Englewood, CO 8/02 – 7/14

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