Retail Operations Manager

PATRICE WASHINGTON *** Brown Drive Irving, TX ****1•

C:972-***-**** • ********************@*****.*** PROFESSIONAL SUMMARY SKILLS Trusted key holder Customer relations specialist Organized Dependable Natural leader Supply ordering ability Flexible schedule availability Retail sales experience Works well as part of a team Energetic, friendly and enthusiastic Opening and closing procedures WORK HISTORY operations manager Dollar Tree - 1303 N. Collins st # 401 06/2012 - Current Greeted customers entering the store to ascertainwhat each customer wanted or needed. Managed work flow to exceed quality service goals. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Provided ongoing guest service, including giving fashion advice. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Organized store merchandise racks by size, style and color to promote visually appealing environment. Routinely answered customer questions regarding merchandise and pricing. Designed displays to make the store experience interactive, engaging and reassuring. Asked open-ended questions to assess customer needs. Recommended alternative items if product was out of stock. Hostess T.G.I Friday's - N.Collins st Arlington tx Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. Wiped down counter areas, sinks and floors to maintain a clean and safe work station. Built guest satisfaction and enjoyment. Upsold products when appropriate. 05/2010 - 12/2011 Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team. Consistently provided friendly guest service and heartfelt hospitality. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Machine Operator 08/2007 - 03/2008 Sterling Personnel - Euless, TX Made sure that products were produced on time and are of good quality. Monitored product standards and quality-control programs. Prepared and maintained production reports and personnel records. Tested products or subassemblies for functionality or quality. Participants Service Representative Conexis inc. - 6191 TX-161 #400 Irving tx Effectively managed a high-volume of inbound and outbound customer calls. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. 08/2006 - 06/2007 Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Identified chronic customer issues by creating and maintaining customer complaint log. Referred unresolved customer grievances to designated departments for further investigation. Managed high call volume with tact and professionalism. Met or exceeded service and quality standards every review period. Reviewed and updated client correspondence files and scheduling database. EDUCATION GED: L.B.J Job Corps - Franklin, NC