Customer Service Administrative Assistant

Danielle Eskridge

**** *** ********,*********, **.93012

Home: 805-***-**** - Cell: 805-***-**** - actdqe@r.postjobfree.com

Career Overview:

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, team player, professional demeanor and great initiative.

Skill Highlights:

Self-starter

Deadline-oriented

Schedule management

Problem resolution

Staff motivation

Employee training and development

Core Accomplishments:

Calendaring

Planned all meetings and daily schedule for Regional Manager Scheduling

Facilitation of new employees by scheduling training, answering questions and processing paperwork. Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration:

Answered multiple phone lines,and Reporting

Maintained status reports to provide management with updated information for client projects. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Training:

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance:

Assisted with payroll preparation and entered data into cumulative payroll document. transferred calls to corresponding departments.

Professional Experience:

Administrative Assistant/ Back office support

January 2002 to January 2010

Pacific Capital Bank/ SBB&T - Camarillo, Ca

Schedule all meetings and daily work schedule for Regional Manager Run the front office

Answer phones

Daily, weekly, and monthly reports(excel, word, outlook etc..)

Team building

Support to Southern region

Supply ordering

Semi and annual reviews for branch staff

Travel arrangements when needed

Audit daily branch work

Branch floater

Balance reports

Atm support

Back up teller when needed

Education:

Basic classes

Santa Barbara City College - Santa Barbara, CA

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