Mignonne Bender

** ******* ******

Mt. Pleasant, Ontario, N0E 1K0

Email: actdoz@r.postjobfree.com

Phone: 647-***-****

Jan 28, 2016

To Whom It May Concern:

RE: Software QA

I am writing in response to your advertisement posting on Workopolis for the above mentioned position. After reading your job description, I am confident that my skills and experience in the technology field are a perfect match for this position.

I would bring to your company a broad range of knowledge and skills I have acquired over my 15+ years of experience in the software industry, including:

Extensive business analysis skills developed as a Business Analyst during the early years of inception of Trillium (Student Information System), promoted to Manager of the Business Analyst Team and eventually becoming the Product Manager, accountable for product direction. During this time, I was involved in requirements gathering, documenting business rules and specifications for user-interfaces and database design and developed or improved on processes to accommodate accurate documentation and change management.

Knowledge of SDLC and design concepts for an enterprise system acquired as Manager of Quality Assurance. I evaluated opportunities for process improvement in the software development life cycle to ensure product quality and demonstrated results with statically tracking of quality. This also led to improved risk analysis of product releases, providing enhanced confidence to client community.

Excellent communication skills both written and verbal, which I improved as my roles and responsibilities expanded. As Support Manager, I developed and established communication strategies to engage our client community and keep them informed. As Product Manager, I participated, facilitated and presented at various levels within the company, ranging from staff to senior management and the client community (e.g. User & Advisory Groups, ECNO, OCAS/OUAC).

Static planning as demonstrated in my position of Product Manager. Keeping in touch with trending technology and future features was key to satisfy clients’ current needs and ensuring product viability and that functionality would carry them into the future.

Negotiating skills as demonstrated in developing partnership agreements with complimentary vendors, agencies and organizations (e.g. School Districts, OCAS/OUAC, Synrevoice).

I would welcome the opportunity to further discuss this position with you. If you would like to schedule an interview, please contact me by phone or email as noted above. I have enclosed my resume for your review, and I look forward to hearing from you.

Sincerely,

Mignonne Bender

Enclosure

Mignonne Bender

Phone: 647-***-****

Email: actdoz@r.postjobfree.com

Professional Experience/Skills

With 20 plus years’ experience in the business of Student Administration in Ontario, I have been a key participant in building Systems to meet jurisdiction compliancy which ensuring School Districts funding assets and enrich end-users’ experience. My roles and responsibilities over those years have been varied and have given me a wide range of perspectives. I have been a key member of many groups and committees in the Ontario Education community, establishing relationships with many School Districts, agencies, Ministry of Education and vendor partners’.

Business Relations

Liaise with Ministry of Education, various agencies (e.g. OCAS/OUAC, EQAO), 3rd Party Partners (e.g. Maximus, Synrevoice, KevGroup, Lexmark)

Participated as active member of Educational Computing Network of Ontario (ECNO), ECNO Advisory Committee, Product User Groups and Product Advisory Committees

Developed business relationships and agreements with partners

Liaise with various levels of organization

Product Management

Developed product roadmaps, pricing model, and strategic plans

Business case studies ensuring feasibility of new initiatives

Determined product platform and technology roadmaps

Solid understanding of ONSIS, Provincial Report Cards, Diploma Requirements and Ministry of Education Funding for Ontario

Advisor to ensured continuity of product functionality

Project Management

Initiated and developed multiple project plans and coordinated project timelines, budget and scope from inception to deployment in a production environment

Prioritized and tracked and mitigated project outcomes and risks

Managed several integration and implementation projects

Leadership

Demonstrated leadership skills by coordinated productivity and achievements of the product teams

Provided guidance and empowered team members

Encouraged integration of diverse skills and knowledge and mentoring to ensure positive outcomes

Encouraged discussion, brainstorming and creative problem solving

Progressive Experience

SRB Education Solutions Inc.

2010 – June 2014

Trillium Product Manager

-Responsible for product roadmap and pricing

-Liaise with clients and advisory groups, Ministry of Education, 3rd party partners and agencies, e.g. OCAS/OUAC, EQAO

-Coordinated with Marketing and Sales teams

-QA Manager, Support Manager and Services Manager reported to this position

-Project Managed several BAS2000, L4U, Integration projects

2005 – 2010

QA Manager

-Managed a team of 6 – 10 staff

-Responsible for quality processes within the complete SLDC

-Responsible for quality control for several product lines (e.g. Trillium, BAS2000)

2002 - 2005

Support & Implementation Manager

-Managed a team of 5 – 8 staff

-Responsible for Support KPI’s

-Responsible for growing training and service offerings

-Project Manage client implementation projects

2000 - 2002

Special Projects Manager

-Managed a team of 5 staff /contractors

-Responsible for project objectives

1998 – 2000

Business Analyst/Team Leader

-Managed a team of 3 staff

-Responsible for creating business rules for development projects

1997 - 1998

Tester/Application Evaluation

-Seconded to SRB Education Solutions Inc. from York Region District School Board

York Region District Board

1996 – 1997

Liaison Officer

Information Services Department

- supporting Elementary School Secretaries

1996 Summer

Secretary/SAS Contact

Summer School

1996 Fall

Secretary

Continuing Education Night School

1993 – 1996

Head Secretary

Glen Cedar Public School

1987 – 1993

Secretary B

Summitview Public School

Ballantrae Public School

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