Customer Service Office
Resume:
ROCIO LOPEZ
**.******@*****.***
Pasadena, Tx. 77505
Career Objective
Office professional seeking a position to contribute my skills and abilities to meet company’s goals and to achieve or exceed in any given position in order to advance to recognition, to bigger and more challenging opportunities.
Summary of Qualifications
Fluent in Spanish (Speak, Read & Write)
Proficient in Microsoft Office.
10 years + experience in the administrative, customer service and billing field
Ability to set successful priorities and implement decision to achieve long term goals and objectives.
Skills in research and possess the ability to utilize all available software to complete all tasks.
Strong attention to timeliness and detail.
Notary Public (Expire: 11/2018)
Education
Aug 2004 – 2007 Houston Community College
Currently have over 60 college credits for an Associates of Arts Degree to major in Accounting.
Work History
Mar. 2008-Jan 2016 Mi Patria Auto Sales-Houston, Texas
Executive Administrator
Balance incoming/outgoing of banking transactions received daily, which includes separating the receipts, invoices, checks, deposit slips, and voids.
Maintained record files of all office employees, inventory, lenders, titles, inventory, consumers and customers.
Prepared reports, spreadsheets, and administrative documents as per the dealership and mechanic shop required.
Supervised that all procedures were followed in the department of collection and repossession as to state guidelines.
Administrate operations with obtaining funds for the company thru dealer services, capital & cash flow programs.
Mar. 2007-Jan. 2008 Health Help-Katy, Texas
Team Lead/Acting Supervisor-PR Team
Resolve customer complaints, and answer customers’ questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting error problems.
Discuss job performance problems with the team of 12 that I managed in order to identify causes and issues, and to work on resolving problems.
Jan. 2004- Mar. 2007 CCCI Interactive/Humana- Houston, Texas
Customer Service Agent
Collected and entered clinical information in reference to authorizing medical radiological procedures.
Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
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