Customer Service Manager

LICENSED: State of Illinois Licensed Social Worker (Expiration 11/30/2017)

EDUCATION:

Dominican University, River Forest, Illinois, Graduate School of Social Work,

Masters of Social Work, Class of 2013

Graduate School Award for Service, Class of 2013

Graduate School of Social Work Gerontology Certificate 2013

Member Phi Alpha National Honor Society for Social Work 2013

Graduate School of Social Work Student Association Award for Service 2013

Eastern Illinois University, Charleston, Illinois, Bachelor of Arts, History, Summa Cum Laude

1993

INTERNSHIP EXPERIENCE:

Solutions for Care, North Riverside, Illinois

Social Work Intern 2012-2013

Licensed as Care Coordinator by State of Illinois

Interned in Agency office at MacNeal Hospital, Berwyn, Illinois

Connected older adults with services needed post-discharge including the Community Care Transitions Program

Performed screenings and intakes for Illinois’ Department on Aging programs

Provided counseling, support, and referrals for services to clients and families

Worked in cooperation with hospital case management and social work staff

Post-internship employed as staff member on contract basis

Family Centered Hospice, Addison, Illinois

Social Work Intern 2011-2012

Provided case management services to eight clients weekly

Served over 60 patients during internship

Performed new patient intakes

Responsible for progress reports and evaluations

Provided counseling and support to patients and families

Worked as a part of hospice inter-disciplinary team

Co-facilitated Bereavement Support Group

Assisted Bereavement Coordinator with intake and evaluation of bereaved

EMPLOYMENT EXPERIENCE:

Solutions for Care, North Riverside, Illinois

Served in Agency office at MacNeal Hospital, Berwyn, Illinois

Connected older adults with services needed post-discharge including the Community Care Transitions Program

Performed screenings and intakes for Illinois’ Department on Aging programs

Provided counseling, support, and referrals for services to clients and families

Worked in cooperation with hospital case management and social work staff

Hertz Rental Car 2011-present, O’Hare Airport location

Car transporter

Transporter shift lead

Premium Retail Services, 2010-present, Chesterfield, Missouri

Retail merchandising representative covering 10 stores weekly

Shift manager for Store Renovation projects

Walgreens Company 1998-2010 Various Locations

Store Manager

Managed staff of 15 to 25 employees

Trained and taught employees in store operations

Oversaw pharmacy operations

Licensed and certified Pharmacy Technician since 2000

Responsible for hiring, personnel issues, inventory, customer service, bookkeeping, marketing, community outreach, and employee mentoring

New Wave Video 1990-1998 Schaumburg, Illinois

Store Manager

Managed staff of 7 employees

Trained and taught employees in store operations

Responsible for hiring, personnel issues, inventory, customer service, bookkeeping, marketing, community outreach, and employee mentoring

VOLUNTEER EXPERIENCE:

Mission Outreach, Bedford Park, Illinois 2011-2013

Assisted in sorting donations of medical supplies for distribution abroad

Little City, Palatine, Illinois 2010-2011

Assisted in fundraising involving Little City’s annual book sale

Assisted in test proctoring at career days

Northern Illinois Food Bank, St Charles, Illinois 2010-2011

Assisted in sorting donations of food

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