Customer Service Human Resources

JEROME HUDSON

**** ******* **** ****, *******, TN 38018 H: 901-***-**** C: 901-***-**** *********@*******.***

PROFESSIONAL SUMMARY

Highly motivated Human Resources Specialist/ Recruiter with extensive experience in communications

technology, benefits, HR policy development, payroll and record keeping. Adapts well to change and

possesses extensive expert knowledge of human resources employment process within the multiple industries.

Results-focused Technical Recruiter committed to client service and creative recruitment strategies.

Successfully identifies and closes top industry talent.

SKILLS

MS Office proficient with advanced multi-media Employee recruitment

and Excel VBA capabilities New employee orientations

Time management Efficient multi-tasker

Highly organized Conflict resolution

Pre-screening candidates Customer service-oriented

Workforce planning Deadline-oriented

FMLA comprehension Audit preparation and reporting

Team building Performance management systems

Training programs development

ACCOMPLISHMENTS

Honored with Human Resources Specialist Award of The Year 2006 for consistently ranking 1st among

Branches with the lowest turnover and overtime percentages, employee claims, excellent personnel file

preparation, and zero fines.

Received Award during the year 2010 for developing innovative programs designed to promote

consistency among Human Resources Specialist company-wide, therefore streamlining the hiring process

with greater efficiency.

Created several innovative programs adopted by the Guardsmark Memphis Branch office, such as video

recorded presentations designed to greatly reduce costly employee claims, and Excel VBA automation to

efficiently and accurately track employee status and maintain inventory valued at $80,000.00 annually.

PROFESSIONAL HISTORY

Human Resources Specialist, 12/1997 to Current

Guardsmark, LLC – 6363 Poplar Suite 300, Memphis, TN 38119

Screen all applicants based on their qualifications and background, noting special skills for specific

needs while promoting a hands-on concept during the hiring process.

Lead in the creation of recruiting plans for all open positions.

Perform State required security training as Certified Trainer within the Branch office designed to enhance

the recruiting process and monitor all State of Tennessee security license changes in regulations to ensure

compliance.

Support management in developing and implementing personnel policies and procedures.

Handle understaffing, disputes, terminating employees and administering disciplinary procedures.

Organize and edit training manuals, multimedia visual aids and other educational materials.

Develop innovative new employee orientation programs, including safety training.

Prepare detail reports concerning project specifications and activities.

Manager Of Protective Services / Relationship Manager, 09/1993 to 12/1997

Guardsmark, LLC – 6363 Poplar Suite 300, Memphis, TN 38119

Worked directly with clients, security supervisors, and security officers to achieve customer

satisfaction by developing effective oral and written communication skills.

Implemented innovative programs to increase employee loyalty and reduce turnover.

Developed and rolled out new policies.

Exceeded company objectives by recognizing areas of improvement and assisting in the continued

growth of the security force at the client facility.

Spearheaded cross-functional initiative to achieve greater proficiency in all areas of security at several

facilities.

Security Officer, 10/1992 to 09/1993

Guardsmark, LLC – 6363 Poplar, Suite 300, Memphis, TN 38119

Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.

Detected suspicious activities and watched for criminal acts and rule infractions.

Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.

Operated devices to screen individuals and prevent passage of prohibited articles into restricted areas.

Retail Manager, 06/1991 to 10/1992

Toys R' Us – American Way, Memphis, TN

Interviewed job candidates and made staffing decisions.

Assigned employees to specific duties to best meet the needs of the store.

Instructed staff on appropriately handling difficult and complicated sales.

Generated repeat business through exceptional customer service.

Conducted store inventories once per quarter.

Customer Sevice, 10/1987 to 06/1991

McRae's Department Stores – 2031 Highway 45 North, Columbus, MS 39743

Operated a cash register for cash, check and credit card transactions with 99.5% accuracy.

Stocked and replenished merchandise according to store merchandising layouts.

Priced merchandise, stocked shelves and took inventory of supplies.

Trained all new department sales associates.

EDUCATION

Bachelor of Science: Marketing, 1987

The University Of Southern Mississippi - Hattiesburg, MS

High School Diploma: 1981

Motley High School - Columbus MS

Contact this candidate