Sales Customer Service
Resume:
************@*****.***
Interior Design and Sales
Home Renovations
Room Planning
Decorating Consultant
Project Management
Customer First Service
Professional
Reliable
Team-player
Design Specialist and Sales
Enthusiastic, self-motivated dependable home design professional specializing in interior design projects with experience in kitchen and bath renovations. Accustomed to handling all aspects of design projects from understanding the customers needs, research products, measuring, closing the sale, ordering, and installation. Excellent interpersonal skills with ability to grow positive relationships with clients and colleagues at all organizational levels. Adept in Icovia Room Planner, Dream Draper and 20/20, plus Microsoft Office Suite.
Professional Experience
Provided excellent custom first service in assisting clientele needs with friendly service.
Conducted in-home consultations to gather project information, taking photos and measurements.
Designed and specified home renovation, including kitchens and baths.
Closed sales by meeting with customers, reviewing room designs and make purchasing recommendation.
Tracked order progress and following up with vendors and customer.
Researched products and vendors for commercial and residential projects.
Prepared sales invoices with detailed information and collected payments.
Developed spec sheets for ordering products, streamlining the information needed for ordering.
Entered sales into purchase order system.
Worked with customer service center on repairs and product issues.
Provided customer care service and follow-up after installation.
Engaged prospects and customers to generated sales.
Developed marketing campaigns via mailer, workshops and local monthly decorating column.
Maintained appearance of showroom's displays and pace, including updating market campaigns. Designed and merchandised floor plans by providing my computer and room planning skills.
Implemented floor and merchandizing plans for preparing stores grand opening.
Updated and maintained product information and library.
Organized customer and prospects files.
Employment History
ARHAUS, Schaumburg, IL., Interior Specialist, 11/2015 – present
RE_BATH, Phoenix, AZ Design Consultants/Sales, 7/2015-8/2015
EXECUTIVE AFFILIATES, Boynton Beach, FL., Project Support 04/2013 – 4/2015
THOMASVILLE FURNITURE, Wellington, FL., Design Consultant/Sales, 05/2012 – 12/2012
J.C. PENNEY, Wellington, FL., Training Supervisor, 05/2011-04/2012
Custom Window Treatment Specialist, 04/2010 – 04/2011
NORWALK FURNITURE, Pembroke Pines, FL., Design Consultant/Sales, 11/2007 – 01/2009
IKEA, Sunrise, FL., Designer and Seasonal Staff, 09/2006 – 11/2006
INTERIORS WESTON, Weston, FL., Design Consultant/Owner, 04/2005 – 04/2010
INTERIORS BY DECORATING DEN, Weston, FL., Design Consultants/Sales/Owner, 4/2002-10/2005
Education
BA in Art History, University of Wisconsin-Milwaukee
Continuing Education:
Accredited course in Architectural Technology, Ryerson University
Professional Certificate Decorating & Sales School, Interiors by Decorating Den
Professional Decorating and Sales, School, J.C. Penney
Professional Decorating and Sales, School, Norwalk Furniture
In-Home Sales Training, Rodney Webb/Re-Bath
Achievements
Made top 40 franchises sales in 2003, ranking 21st.
Positive Thinker's Award – Interior by Decorating Den.
Our City Weston – 2005 Best home Service recognition for Interior Decorating.
Trained, ran and built my decorating business over an 8 year period, developing over $200,00 annual sales.
Developed a decorating workshop for teenagers, giving back to the community through conducting the program at the local library.
Developed a monthly newsletter in a local paper, increasing my name & service in my community.
Wrote $63,00 with 4 month of joining Thomasville, making their list of top 20 sales associates.
Computer Skills
SOFTWARE: Icovia Space Planner, Dream Draper, 2020, Storex and Microsoft Office Suite.
EMAIL: Outlook, Entourage, Gmail.
HARDWARE: Apple Macintosh & IBM compatible PC.
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