Customer Service Manager

Heather Clinton

832-***-**** – *******.*********@*****.*** – Houston, TX

Seeking to leverage acquired academic knowledge and work experience to effectively fill a position in a dynamic organization where my demonstrated skills in management, human resources, administration, and sales can be translated into improved growth and profitability. Professional, capable, and motivated individual who consistently performs in challenging environments.

EXPERIENCE

Business Owner: BeYOUtifully Balanced (Houston, TX), 2013-Present

Account Manager: LaborMax Staffing (Sabetha, KS), 2013 – 2013

Maintained a portfolio of commercial accounts that utilize temp, temp-to-hire, direct hire, and payroll services.

Generated a specific revenue dollar volume and gross profit dollar volume for each monthly period according to the assigned budgeted goals.

Recruit and dispatched temporary workers.

Processed payroll daily and conduct weekly branch close-outs, prepare and submit required administrative reports and financial information.

Quality Supervisor: Agora Marketing Solutions (Largo, FL), 2007 – 2009

Supervisor of Quality Development

Lead a staff of 8-15 employees

Insured all guidelines established for monitoring quality were followed including FTC guidelines throughout sales auditing process.

Responsible for account adjustments and customer retention on accounts that were found to be out of compliance.

Provided feedback to telecom supervision and management

Manager: Dots Inc. (Largo, FL), 2004 – 2006

Managed sales, customer service and merchandise placement in high volume retail store.

Oversaw hiring, training and development of employees for retail positions.

Responsible for auditing and maintaining detailed records of cash deposits and expenditures.

Lead by example in all aspects of selling and servicing customers.

Responsible for controlling shrink through leading and teaching my team to maintain outstanding customer service, awareness and loss prevention programs

EDUCATION

Master of Business: Sam Houston State University (Huntsville, TX), 2011 – 2013

President’s List (Fall 2011, Spring 2012, Fall 2012, Spring 2013, Fall 2013)

Member of Alpha Lambda Delta Honor Society

SHSU Graduate Student Research Exchange

Bachelor of Applied Science-Public Safety Administration: Concentration in Gang Enforcement/Criminal Justice (Seminole, FL), 2007-2011

Graduated Cum Laude

President’s List

Member of Phi Theta Kappa

PROJECTS

Human Resource Management Communications Audit: Mac Process, Houston, TX 2012

Performed a communication audit on the internal/external communication channels of the Houston based plant.

Conducted analysis on the Human Resource Management process of Mac and presented findings to VP.

Analyzed the correlation between current HRM policies and strategic business objectives and prepared a final audit report with recommendations.

Marketing Internship: VRE Asset Group, 2012

Developed internet marketing strategies with clients and converted strategies into measurable goals and objectives.

Developed pro-forma profit and loss statements based on goals and objectives and perform analysis across key financial metrics.

Communicated strategic plan to creative team, IT, and content production teams for plan deployment and handled project management and communication with clients.

Presented insights and recommendations regarding growth strategies directly to the CEO and other senior executives.

Strategic Business Planning Coach: UMA Taekwondo, 2011

Consulted a local company to determine the reasons for a decrease in revenue and find solutions.

Analyzed organization’s financial statements, marketing strategies, competition, target demographics, personnel and equipment utilization in order to find gaps in company’s operations.

Presented a plan for development and implementation of new marketing strategies, pricing strategies, re-positioning, and new strategic investments.

Contact this candidate