Sales Manager

Elizabeth “Cissy” Thomas

Concord, NC ***** 678-***-****

www.linkedin.com/in/cissythomas *********@*****.***

SUMMARY

Looking to bring success, dedication, and hard work to a well-established organization. I am a self-motivated individual currently seeking an outside sales position. I'm an honest person with a positive attitude and a strong ability to work alone or with others in a team environment. Exceptional organizational and follow-up skills. Excellent customer service skills with a diversified successful sales background.

Added Value Offered:

Merchandising

Category Management

Key Account Development

Trade Show Preparation/Representation

Inventory & Forecast Management

Product and Industry Knowledge

Marketing/Sponsorships

POP Management

Issue Resolution

10+ years sales experience

PROFESSIONAL EXPERIENCE

ELECTROLUX, Charlotte, NC 2005 – 2015

Lowe’s Team Sales Support Manager (2011 – 2015)

Created a very detailed logic blocks for the entire built-in product line. This took several weeks visiting each big box store gathering model information. In the end this was very helpful for the team and the rest of the company to see exactly how our product stood up against the competition. This helped identify our strengths and weaknesses of alternative solutions, conclusions or approach to problems.

Supported the successful execution of selling strategies to help drive incremental business for the team.

Tracked performance of product lines weekly against specific financial and volume objectives. Presented any issues to the Lowe's Management Team consisting of three Directors, three Account Managers, and Vice President.

Formulated and maintained daily, weekly and monthly sales numbers. Kept the “Lowe's Team” up to date on business trends daily.

Collaborated with Lowe’s Corporate Inventory Planner on a monthly basis to maintain proper inventory levels.

Maintained/updated forecast, sometimes 3 or 4 times per month for the “Lowe's Team” to ensure the right product was at the right place at the right time. The forecast was reviewed by Electrolux CEO and Vice Presidents.

Collaborated with Electrolux Marketing Manager to ensure all collateral materials were created and distributed to Lowe's Corporate which was required for upcoming promotions.

Created catalogs, point of sales and promotional materials about 4 times per year.

Conducted bi-weekly market shops - picked a different market each time, visited one of each Big Box Store in that market - and provided the “Lowe's Team” with the most current competitive analysis and information.

Collaborated with Lowe's Corporate to keeping models and description accurately updated with the most current information for consumer viewing (online and in-stores) supplying consumers the best information available to help promote their buying decisions.

Maintained information on Lowe's DOT COM (online demos), ECAT, GDSN, PCM including setting up new products as needed.

Created monthly newsletters for all 1700 Lowe’s Store Sales Associates and Electrolux's outside Field Sales Team.

ELECTROLUX, Charlotte, NC

Lowe’s Team Account Manager – Dishwashers (2010 – 2011)

Reviewed every model on Lowes.com with proper descriptions and selling benefits which resulted in an increase of on-line sales by 5% in 6 months.

Communicated to the Lowe's Corporate Dishwasher Purchasing Manager proposed forecast and updated weekly forecasting reports for Electrolux's Dishwasher Director.

Provided financial analysis for proposed promotional activities to Dishwasher Director and the Lowe's Team VP.

At the annual Dishwasher Line Review, I prepared meeting and presented to Lowe's Corporate Purchasing Manager's reasons why we should gain and or maintain floor space.

Participated in monthly meetings with Lowe's Corporate Purchasing Manager to communicate the projected forecast and determine orders and inventory.

Visited Lowe’s stores monthly speaking with sale associate’s for feedback and monitoring competitive flooring tactics.

ELECTROLUX, Charlotte, NC

Builder District Manager, Georgia and North Carolina (2005 – 2010)

Increased sales to over $900,500 in assigned territory visited Authorized Contract Distributors (ACD) and Ferguson Contract Sales Showrooms.

Assisted ACD's Sale Associates on builder sales calls to answer any questions, concerns or suggestion they may have on the offered appliance packages.

Updated Sales Associates on current models, changes, features, and benefits.

Entered quotes to keep my accounts competitively priced in the market.

Scheduled training sessions with Sales Associates and organized training materials.

Expedited deliveries, resolved damaged products issues and assisted with product/parts orders.

Attended 12 to 15 Builder Distributor trade shows and participated in special sales events throughout my territory each year.

Surpassed sales goals each year by signing up new accounts and increasing showroom displays.

CLAYTON APPLIANCES, Fayetteville, GA 2004 – 2005

Builder Account Manager

Developed new builder business, by cold calling, networking and building new relationship.

Involved quoting/selling to new and existing business.

Exceeded customer's expectations by providing exceptional customer service.

MAYTAG APPLIANCES, Atlanta, GA 2002 – 2004 District Manager, Builder Divisions

Initial role involved calling on Builder Distributors. Developing strong relationships helping increase sales. Based on a solid record of accomplishment and performance, my role changed in December 2003 to selling directly to builders. Responsible for quoting new projects, maintaining existing accounts, and signing up new business.

Accomplishments included:

Signed up fourteen (14) new builders from December 2003 to June 2004, represented an increase of approximately million in revenue.

Increased sales through my involvement with the Home Builders Associations and networking with contractors.

TRAINING

Clayton State College – 3 years of various continuing education courses

Jonesboro, GA. 1987- 1990

Colorado Technical University – Business Administration “on-line” 2011 - 2013

PROFESSIONAL DEVELOPMENT

The Indispensable Assistant SkillPath Seminar

Service Excellence Course

Forum’s High-Performance Selling Course

Forum’s Face-to-Face Selling Skills Course

Time Management for Salespeople Seminar

Effective Sales Presentations Seminar

Sales Negotiation Skills Seminar

Interpersonal Relationship Building Course

Rational and Creative Problem Solving Seminar

Georgia Insurance Agent for Accident, Sickness, and Life Insurance policies

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Access, Outlook

Act, Lotus Notes, Focus, Player-talk/Dealer Marketing

Salesforce Connection, SAAS, SAP

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