Customer Service Manager

**** ****** ***** *** #*** / Cincinnati, OH ***** / 513-***-**** / *************@*****.***

Doris Gray

OVERVIEW

A highly motivated, results driven professional with over 40 years of extensive experience in customer service management. Proficient in connecting with customers and managing high-volume operations. A friendly, dependable, and hard-working individual. Core Skill areas include:

Consumer Marketing Specialist

Purchasing

Customer Loyalty

Business Development

Recruiting & Hiring

Project Management

Inventory & Cash Control

Operational Improvements

Staff Training & Development

Analytical Problem Solver

EXPERIENCE

09/2011 – Present Circle K Cincinnati, OH

Store Manager

Analyze daily sales & expense

Develop plans to maximize sales & net profits

Recruit, hire & train employees, as well as develop the store staff

Ability to count & control high dollar cash amounts

Reach desired objectives by evaluating & developing specific action plans that address the needs of the store site

10/2010 – 03/2011 K-Mart Cincinnati, OH

Seasonal Cashier

Greeted customers, scanned items & verified pricing was accurate

Managed coupons, issued receipts & dispensed correct change to customer

Bagged, boxed & wrapped merchandise in accordance to customers’ instructions

Processed credit card & check payments

Managed product exchanges & returns

Balanced cash register at the beginning & end of each shift 02/2008 – 07/2009 United Dairy Farmers Cincinnati, OH Assistant Manager

Trained store staff by reviewing & revising orientation of products & sales training materials

Evaluated competition by visiting competing stores

Attracted customer by originating display ideas

Promoted sales by demonstrating merchandise & products to customers

Maintained a safe & clean store

Cashiered & assisted customers

Maintained Inventory

Prepared reports

Computer input

07/1995 – 06/2009 Caps Tavern Cincinnati, OH

Bartender

Greeted customers & took orders

Collected money for drinks served

Checked customer identification to verify age

Maintained the bar & service area in a neat, clean & organized condition

Balanced cash receipts

Mixed ingredients to make desired drinks

Served bottled wine, as well as bottled or draft beer

Ordered & replenished bar supplies

Engaged with bar customers & provided outstanding service to increase customer loyalty

Attempted to limit problems & liability related to customer’s excessive drinking 02/1983 – 05/2005 Schuster’s Inn Cincinnati, OH

Assistant Manager

Handled lottery

Performed banking duties

Maintained inventory

Completed liquor & beer orders

Balanced cash receipts

Served, as well as cooked customer orders while delivering exceptional, friendly & fast service 02/1988 – 06/1995 Gentry Cincinnati, OH

Shipping & Receiving Clerk

Utilized computer hardware/software to generate labels & maintain equipment

Filed customer orders

Maintained & organized adequate shipping supplies

Assisted in labeling & packaging

Data entry of invoices

Oversaw incoming & outgoing materials to ensure accuracy, completeness & conditions of shipments

Performed quality inspections of incoming shipments

Ensured that all employees were in compliance with health & safety regulations

Determined work procedures, prepared work schedules & expedited workflow

Managed the operational budget

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