{*******************}.txt

Philip Cotton

*** ***** *****

Rocky Mount, NC 27804

252-***-****

actcrb@r.postjobfree.com

OBJECTIVE:

A position where proven technical skills would be utilized. PROFILE:

1Trained Optometry Technician with emphasis on geriatric patients as well as the infirmed and those suffering from Dementia and/or Alzheimer’s Disease.

2Skilled at troubleshooting Windows 95, 98, NT, 2000, XP, Vista and UNIX operating systems.

3Knowledge of PC setup and installation, as well as various peripherals, data entry and file updating.

4Skilled at multiple business and manufacturing software packages including most Windows applications and several business specific software programs. EMPLOYMENT: OptiCare Rocky Mount, NC May, 2015 Present Senior Trainer

Responsible for compilation of training documents of all production areas.

Senior trainer for all new production employees in their area of employment. This includes computer skills, specific job requirements and company policy requirements.

Lead driver of mobile optical van that is taken to small and major events across the USA. This involves driving the vehicle long distances, setting up the vehicle at convention centers and any assorted maintenance issues that arise during an event. OnSight Senior Care Rocky Mount, NC August, 10 – May, 2015 Traveling Optometry Technician

Traveling Optometry Technician to over 70 convalescent homes in eastern North Carolina and the Tidewater area of Virginia.

Daily set up and take down of all equipment needed to perform routine eye exams. This includes the networking of three laptops, fundus photography equipment and other scanning/printing peripherals.

Work up of all patients prior to the optometrist performing the final exam. This includes establishing and recording the visual acuity, neutralizing glasses, proper fitting of glasses, ocular pressure, A/C angle and any obvious abnormalities to the eye.

Application of Proparacaine Hydrochloride numbing drops, Tropicamide dilating drops and general ocular cleansing as needed.

Recording all diagnostic codes into the EMR computer program, emailing the end of day data to the home office and synchronization of the locally stored computer data to the home office servers.

Web Point Rocky Mount, NC January, ’09 – August, ‘09 1st Level Support Technician

Remote and on sight support of all Friendly Check cashing stores in North Carolina and Virginia. This included new computer builds, printer repair, firewall configuration and point of sale software.

Remote and on sight support of Web Point customers that included The Original Log Cabin Homes, Nash Edgecombe Economic Development (NEED), Connect Inc, Nash OB GYN, First Carolina Management, The American Red Cross, Eastern North Carolina Medical Group and several others.

Remote support of stand alone gas islands (Fleetcard Fuels, GasBoy, etc.) using the UNIX operating system. This included building and testing UNIX systems prior to shipping to the customer and support of the systems post installation. EyeAmerica Rocky Mount, NC October, ’07 – September, ‘08 PC Specialist

Maintained all computers, including servers and printers for the corporate office and for field offices under the name of Doctor’s Vision Center. Page 1

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Supported the user community on point of sale software with daily issues and corrections that had to be made at the server level.

Utilized Remote Desktop as well as www.logmein.com to control users computers and resolve issues.

Traveled to field offices in eastern North Carolina and Virginia to solve computer and software issues. This included wired networking, wireless networking, software and hardware issues.

Responsible for setting up all new users on laptops and desktop computers. This included email, remote back up, software unique to the business and then testing all programs prior to delivery.

Responsible for the setup of all computer equipment for new offices and coordinated the transfer of new and old equipment. Connecting Point Rocky Mount, NC September, ‘05 – September, ‘07 Network Field Technician

Maintained networks for several businesses in eastern North Carolina. This involved predominately Microsoft networks with some minor Novell experience.

Supported user communities at various businesses on an as needed basis.

Responded to calls from new and existing customers to solve network, PC, laptop and printer problems.

SciQuest.com, Morrisville, NC December, ‘03 May, ‘05 Network Administration and Senior Help Desk

Responsible for the backup of all the servers in the local office as well as the servers remotely located in Pennsylvania via the Veritas software.

Administrator of the SalesLogix database, server and user community.

Responsible for the user community and the Finance departments Solomon software. This includes new user setup, access rights and problem solving when problems occur.

Responsible for the building security access of the user community. This includes key pass access, automatic door timers and access time tracking.

Responsible for the Avaya telephone software and the physical wiring of connections from the PBX to the users station.

Upgraded database software, Best Asset Management for the Finance department.

Responsible for deployment of desktop and laptop computers to new employees with 100% achievement of delivery goal.

Responsible for user communities computers in the local office, our off site location in Pennsylvania and all remote users throughout the USA.

Responsible for customer requests for support of server, desktop, laptop and MAC computers.

Managed remote laptop users dial up / broadband networking functions.

Responsible for Vonage telephone setup and use for remote user community.

Installed specialty software programs unique to specific user needs (Oracle, Eclipse, Visio, SalesLogix, etc.).

Installed all hardware required (memory, hard drives, CD ROMs, etc.). Smithfield Packing January '03 – December

‘03

Maintenance Department

Responsible for gathering all information needed to ready the maintenance department to roll out a new CMMS program (TabWare).

Documented all information necessary to prepare the maintenance technicians for skills assessment review. This included preparing a skills assessment package for each level of the mechanics required ability.

Documented preventative maintenance instructions for automated PM reminders for manufacturing equipment.

Pagas Mailing Services August ’02 – January

'03

Graphics Department

Responsible for preparing graphic ads for various customers with daily deadline priority.

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General upkeep of MAC computer, including backing up the MAC server for the graphics department.

Proof reading all graphics prior to sending to print. SciQuest.com, Morrisville, NC May, ‘99 July, ‘01

Computer Technician and E Commerce Administrator

Responsible for deployment of desktop and laptop computers to new employees with 100% achievement of delivery goal.

Responsible for the build of Windows NT servers as needed.

Installed switches in the server room during building expansion phase.

On call 24 x 7 for Mercator server availability.

Implemented computer hard drive ghosting process to reduce time required to prepare desktop and laptop computers.

Responded to customer requests for support of server, desktop, laptop and MAC computers.

Managed remote laptops users dial up networking functions.

Installed specialty software programs unique to specific user needs (Oracle, Cyclone E Commerce, Mercator).

Installed all hardware required (memory, hard drives, CD ROMs, etc.).

Refurbished computers with new components for in house use as well as for employee purchases.

Created user profiles, assigned permissions and established mail accounts.

Responsible for the administration of the Mercator E Commerce server for availability and accuracy of data exchanged with business partners.

Build and modify system maps with Mercator E Commerce software to send and receive data in the format of EDI and XML.

Query databases (SQL, Oracle, DB2) for data required to run system maps in Mercator.

Assured adherence to ANSI X12 standards, Version 4010, document types 810, 850, 855 and 997.

Consolidated Diesel Company, Rocky Mount, NC 1984 1998 Process/Industrial Engineering Technician

Responsible for three areas of the facility – Test, Paint and Upfit.

Monitor 70 workstations for through put capacity, line balance and new product introduction.

Wrote process documentation for all work stations, detailed for use by the station operator. This includes graphics, completed FMEA and safety instruction pertinent to the work area.

All work stations were ISO 9000, Ford Q1 and Chrysler Engine Company approved.

Responsible for all masking items in the Paint team with an annual budget in excess of $500,000.

Created satellite work areas away from the production line to deliver parts just in time and to clear valuable factory floor space. EDUCATION: North Carolina Wesleyan College, Rocky Mount, NC 1993 1995 Completed two years of Adult Degree studies in Computer Information Systems. Microsoft Certified Professional

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