Human Resources Customer Service

Veronica Medeiros

**************@*******.*** 905-***-**** or 416-***-****

Professional Summary:

A highly motivated, skilled Human Resources Professional, who is versatile, supports and enhances Human Resources initiatives by driving results and contributing to team efforts while accomplishing established goals. I am looking for a permanent HR role within a dynamic corporate environment where I can apply my knowledge and experience and gain further personal development.

Skills and Qualifications

oAbility to build strong partnerships across the company with a proactive approach while providing strong customer service.

oDemonstrated the ability to successfully recruit various roles within the organization including corporate positions within tight deadlines

oDemonstrated strong time management skills while being organized and paying a high attention to detail

oAbility to work in a changing environment with a positive attitude

oStrong practical and theoretical knowledge of Human Resources best practices while providing support and assistance with the administration and operation of Human Resource department

oKnowledge of collective agreements and employment legislation.

oExperience in the full cycle recruitment of unionized and non-unionized positions

oExperience with the maintenance and administration of company benefits programs

oAbility to work well within a team, as well as autonomously and with people at all levels of the organization

oAbility to handle multi priorities and meet deadlines

oProficient with HRIS, SAP, Microsoft Word, Excel, Power point and Outlook

oPreviously held and able to obtain a Transport Security Clearance pass

oCurrently hold a valid G provincial driver’s license

Professional Experience:

Transat A.T. Inc. August 2014 to August 2015

Human Resources Advisor (Temporary)

oProvide advice to front line and senior management on performance management and development

oGuide managers in handling difficult and complex employee relations issues and in resolving complaints and disputes

oAct as a primary point of contact for Ontario and Western Canada between employees and their business units on all HR related matters including guidance on the interpretation and application of the various HR policies

oProvide close support and act as an agent of change during organizational restructures

oExperience supporting the Organizational Development team with conducting the annual Employee Engagement Survey.

oIdentify innovative solutions when assisting managers in the context of organizational change in accountability, performance and achievement of the business plan

oLead the compensation and job evaluation processes for client managers

oResponsible for WSIB claims and ensuring that claims are effectively managed in compliance with provincial legislation and reported to provincial board in a timely manner, mitigating loss time and expenses.

oDevelop employee communication strategies to changes in compensation and benefits

oCoordinate the recruitment of administrative and supervisory personnel

oPartner with designated client groups providing them with excellent service throughout the recruitment process by building strong internal relationships to identify potential opportunities and staffing solutions

oStrong practical and theoretical knowledge of Human Resources best practices and legislative regulations

oParticipate in the various projects within my department including AODA, e-learning recruitment module.

Transat A.T. Inc. July 2006 until July 2014

Human Resources Technician/Recruiter

(Air Transat and Handlex business unit)

oExperience in a front line capacity in a unionized environment as the first point of contact for any Human Resources related issues for all of Ontario and Western Canada Region

oProvided consultation services to client departments through working partnerships on a variety of Human Resources issues

oResponsible for the day to day administration and maintenance of benefits program. This includes consultation to employees with regards to their Medical and Dental benefits, RRSP’s Stock Options, as well as the enrollment and termination of benefits

oProvided high-level administrative support and managed organizational policies and procedures

oProvided guidance and interpretation of Human Resources policies, procedures and collective agreements

oCoordinated training workshops for staff and contributed to the training of new programs, policies and procedures

oManaged company programs including the loyalty program, transit program & employee referral program

oManaged disability files for STD/LTD cases

oCarried through Lay off / Recall procedures - e.g. issuing letters, advising employees of procedure with respect to the collective agreement, entering data in SAP & tracking information

oProcessed all HR related documents including offer letters for new hires, terminations, promotions, transfers, leaves of absence and other changes to employee information on the HR Information System

oFamiliar with Employment Legislation, Collective Agreements and dealing with union staff

oEffectively managed and responsible for all recruitment activities from the beginning of the recruitment cycle to end for union and non-unionized positions for all of Ontario and Western Canada Region

oRecruited for various positions including, Aircraft Mechanics, Ground Service Equipment, Customer Service, Ramp Attendants, Marketing, Information Technology, Sales, Finance etc.

oProfessionally maintained relationships with service providers for job posting on Websites, newspapers, colleges and clients

oActively kept up to date with attracting talent through various methods of social media

oSuccessfully carried through a Job fair with over 400 candidates in attendance meeting staffing requirements within set timelines

oDelivered 3 hr. new hire orientation sessions providing information on employment to new hires explaining the company’s policies and procedures, the various benefits programs and answering general questions

oPrepared all the necessary documents for new hires, including offer letters

oWorked through a challenging period of a company lock out / strike condition and was able to manage massive recruitment and administrative paperwork effectively in a short period of time

Ministry of Children and Youth Services February 2005-March 2006

Human Resource Assistant (Contract)

oCreated and maintained competition files by logging/acknowledging resumes and applications on a daily basis

oMaintained the company HR Bulletin Board, and resume database.

oPrepared letters of acknowledgement, offer and rejection, temporary assignment agreements

oPrepared and sent out packages to Managers containing resumes and other formal documents for their review

oResponded to internal/external inquiries regarding status of competitions and provided job specifications if requested

oPrepared and updated reports as required using Microsoft programs (Excel, Word etc.)

oReceived and responded to enquiries and requests from staff, the public, Ministry officials, etc. and referred them to appropriate staff member

oProcessed WSIB claims. This also required following up with Managers and employees when information was missing or needed

EDUCATION

York University, Bachelor Degree in Human Resource Management Sept 2000 – April 2004

Ontario Secondary School Diploma 2000

Monsignor Johnson Catholic Secondary School

References Available Upon Request

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