Customer Service Administrative Assistant

Mary Teresa Hickey

Detroit, MI, Phone: 716-***-****: ****************@*****.***

Education/Training

Master of Social Work candidate Wayne State University 2013-2015 Detroit, MI Master of Science & Public Administration Central Michigan University 2013 Auburn Hills, MI Bachelor of Business Leadership Baker College 2006 Auburn Hills, MI Coursework Highlights

Strategic Planning in Non-Profit Organizations Strategic Leadership Organizational Behavior Speech Program Evaluation Case Study and SWOT Analysis Public Relations Management Multiculturalism Public Personnel Administration Public Policy Human Behavior Social Policy

Research Theory International Social Work Financial Analysis, Planning & Control Technical Skills

Survey administration & analysis Literature searches Time-management Microsoft Office Data entry Dictaphone transcription Adobe survey creator and evaluator Detail-oriented Organized Able to learn computer applications quickly Efficient Corporate Experience

T-Systems North America – Troy, MI

Executive Assistant for the Vice President of Systems Integration October 2006 to September 2012 Meeting planning, executive travel arrangements and expense reporting, catering, verifying billability for relevant staff using Microsoft, Concur, SAP Office Administrator September 1999 to October 2006 Opened the first American office for this German-owned, global company. Liaison between corporate human resources, accounting, finance and marketing departments and local office staff; customer service, event planning, transcription, proposal development for customers GM, Chrysler, VW, Covisint Receptionist

Arab Community Center for Economic and Social Services (ACCESS) – Dearborn, MI 1993-1995 Bilingual (Arabic) Administrative Assistant to Director of Mental Health Services, one psychiatrist and six psychologists. Professional & Community Affiliations

Wayne State University – International Social Work Club

President, event planner 2014-15

Treasurer 2013-14

Wayne State University – Council on the Status of Women

Event support, collaborator 2013-15

Public Speaking 2010-15

Community educator, teaching nutrition and wellness classes Toastmasters, Royal Oak, MI 2012-15

Society of Information Management Volunteer 2007-2010

Executive Event Planner

Contact this candidate