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Customer Service Manager

Location:
Singapore, Singapore
Posted:
February 01, 2016

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Resume:

Yu Hui Min

Telephone: +** **** ****

Email: actcgh@r.postjobfree.com

Objective Seeking an internship opportunity in a professional environment to apply my knowledge and skills.

(Expected Graduation Date: Aug 2017; Availability for Internship: 9 May 16 ~ 5 Aug 16) Education 2013-Present Nanyang Technological University BSc (Hons) in Mathematical Sciences

2010-2012 Temasek Polytechnic

Diploma in Financial Business Informatics

• Graduated with Cumulative Grade Point average of 3.4/4.0

• Scored 6 A’s and 2 Distinctions

Relevant

Knowledge

and Skills

Computer Skills:

• Proficient with Microsoft Word, PowerPoint, Excel Language Skills:

• Fluent in English and Mandarin (spoken and written) Financial Competency:

• Strong understanding on financial products acquired during Polytechnic studies

• Awarded the Investment Operations Certificate in Wealth Management by the Chartered Institute for Securities & Investment (CISI) in 2013

• Awarded the Financial Industry Competency Standard (FICS) Certification in 2012 Relevant

Experience

May 2014 ~ Aug 2014

Vital (Ministry of Finance)

• Provided administrative support to Senior Managers in coordinating ISO 9001:2008 Internal Quality Audit

• Assisted in Business Excellence website review and improvement

• Assisted in compilation of Quality of Work Report Dec 2013 ~ Jan 2014

L'Oréal Group (Ralph Lauren Fragrances)

• Provided customer service and promoted fragrances Jan 2013 ~ Mar 2013

Quantium Solutions (Singapore Post)

• Processed accurate data-entry and ensured smooth and timely delivery of goods

• Collaborated with vendors in processing goods

• Provided responses to vendors’ concerns and requests Sep 2012 ~ Nov 2012

Standard Chartered Bank (Risk Analyst Intern)

• Attached to Consumer Banking – Credit Risk department

• Collaborated with team members to gather information for Probability of Default (PD) and Loss Given Default (LGD) model portfolios project

• Analyzed project problems and coordinated weekly report

• Assisted manager in monitoring and tracking project timeline



Contact this candidate