Quality Manager

Dale P. Damron

*** ******* ***** *****: 314-***-**** (cell) / 775-***-**** (home)

Reno, NV 89523 email: **********@*********.***

SUMMARY

Experienced manager with progressive responsibility in manufacturing operations.

Successful in leading project teams to improve quality, reduce costs, and increase customer satisfaction.

Strong knowledge in quality systems, with experience in developing and implementing effective procedures.

EXPERIENCE

Quality Assurance Manager B&J, Inc. Sparks, NV (4/2013 – present)

Manage all Quality Department functions.

Hire and supervise staff. Conduct performance evaluations and coaching.

Implement and maintain ISO 9001 quality system procedures, including internal audit, management review, root cause corrective action and continuous improvement.

Perform internal audits to assess performance and drive improvements.

Management representative for ISO certification audits conducted by external parties. Achieved highly successful audit results three consecutive years.

Active member of management strategic planning team.

Develop, write, and implement effective procedures for administrative and operations areas.

Maintain regulatory compliance (RoHS and conflict minerals).

Developed performance metrics utilizing Excel spreadsheet tools. Report results monthly and utilize metrics to drive improvements.

Respond to customer feedback and complaints, including corrective action and timely follow-through.

Corporate Quality Manager Clayton Corporation Fenton, MO (4/2002 – 3/2013)

Managed all Quality Department functions, setting priorities and providing leadership for auditing, inspection, corrective action, and supplier quality. Conducted performance reviews. Recruited quality technical staff, with highly successful results.

Led a cross-functional team focused on SQF quality system implementation. Resulted in successful site audits, with certification being awarded.

Ensured FDA compliance within the facility. Consistently achieved successful FDA site audits.

Traveled to key domestic and European customers to assess needs, resolve problems, and communicate corporate strengths.

Led qualification and startup of major new suppliers, including steel, plastics and rubber seals. Communicated quality requirements and worked closely with suppliers to resolve technical issues.

Conducted reviews of supplier facilities. Developed systematic tracking of supplier performance. Assisted suppliers in reducing defect rates.

Developed and wrote effective procedures for key production areas, including plastic injection molding, metal stamping, and high-speed automated assembly. Formed process teams where appropriate.

Upgraded document control system, including engineering changes, specifications, and procedures.

Created a Material Review team to assess material nonconformances and determine disposition of quarantined inventory.

Director of Quality St. Louis Lithographing Co. St. Louis, MO (3/2001 – 11/2001)

Managed quality activities, including materials testing, quality audits, and planning for new business.

Implemented manufacturing process improvements to enhance product quality, working directly with production managers.

Developed a measurement system to assess defect levels and guide scrap reduction efforts.

Implemented a process for reporting customer complaints and responding with corrective actions.

Key team member for implementation of a visual scheduling system to improve on-time delivery performance.

Quality Manager Diagraph Corporation St. Louis, MO (1/1998 – 1/2001)

Led quality improvement initiatives which contributed to a 50% reduction in warranty costs over two years. Project leader for a team which reduced warranty expenses by over $120,000 on a strategic product by improving the design and manufacturing process.

Managed the Quality Engineering group, providing leadership in areas spanning failure analysis, receiving inspection, auditing, and supplier quality functions. Recruited quality engineers and technicians.

Developed and implemented quality system procedures meeting ISO 9000 requirements, including corrective action, nonconformance resolution, receiving inspection, and analysis of warranty returns.

Interfaced closely with suppliers to enhance the quality levels of purchased components.

Traveled to domestic and Asian customers to review product performance and resolve problems.

Quality Engineer Diagraph Corporation St. Louis, MO (8/1995 – 1/1998)

Devised a supplier quality database and rating system to assess performance of the supply base.

Served on new product development teams, taking a leadership role in planning for quality of the final product.

Team member for implementation of cellular manufacturing, based on principles of lean manufacturing and process standardization.

Conducted failure analysis of internal rejects and field returns.

Tested inkjet printing systems to evaluate performance. Analyzed results and wrote test reports.

Supplier Quality Engineer Emerson Electric Corporation St. Louis, MO (5/1994 – 8/1995)

Tracked and reported supplier quality performance to identify improvement opportunities.

Conducted quality system audits at supplier plants to evaluate effectiveness.

Administered a supplier certification program.

Coordinated resolution of quality issues with suppliers and Emerson engineering, manufacturing, and purchasing groups.

Analyzed statistical data and capability studies for critical purchased components to determine acceptability.

Wrote ISO 9001 compliant procedures in support of a successful ISO audit and certification.

Manufacturing Engineer Emerson Electric Corporation St. Louis, MO (8/1992 – 5/1994)

Performed strategic analysis and planning for corporate profitability review.

Coordinated cost reduction activities among engineering, manufacturing, purchasing, and marketing ($26 million program).

Assisted in formulating a capital budget in excess of $15 million for seven plants, including Mexico.

Developed proposals to justify new capital equipment programs.

Analyzed alternative projects to maximize return on investment.

Naval Architect Pearl Harbor Naval Shipyard Pearl Harbor, HI (11/1987 – 8/1990)

Planned and designed structural improvement projects for Naval ships and submarines.

Developed fabrication and installation drawings.

Interfaced with managers, engineers, technicians, and shop personnel to ensure successful installation of new shipboard systems.

Attained Secret security clearance.

EDUCATION

Master of Business Administration (MBA), 1992

University of Illinois at Urbana-Champaign

B.S., Civil Engineering, 1987

University of Hawaii

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