Engineer Technical Support
Resume:
CURRICULUM VITAE
Mr. Bhupesh Arun Madye
Mob: 959-***-****
WORK EXPERIENCE:
Current Employee: -
1.WORKING WITH Adroit Financial Services PVT.LTD AS A DESKTOP ENGINEER FROM 15 NOVEBER 2012 TO TILL DATE.
Role & Responsibility
Installation of OS and basic software in the laptop and desktop.
Troubleshooting of PC and laptop, technical Support & Co-ordination.
Assigning shared Business Drives as per request and requirement.
UDP Notes Configuration and map UDP database [Software].
Installation of network printer, Internet Data Card.
Taking Backups using HP Tape Drive, DLT devices and Tape Library.
Performing backup checks on daily, Weekly & monthly basis on Windows 2003 Symantec Backup Exec TM 2010 R2 (Prev. Soft. - Tab backup exec 9.1).
Handle the calls remotely for the other locations at times of difficult situations.
Vendor Management. Telephonic support for field users, Toll Centers and office all over India.
Employee: -
2.WORKING WITH PCS TECHNOLOGIES LTD AS A DESKTOP ENGINEER FROM 21 JULY 2011 TO 14 NOVEBER 2012.
Posted At “Future Group India Ltd.” as L2 support Desktop Engineer.
Role & Responsibility
Monitoring detection and recording Incident. Classification and initial support
Taking Incident ownership, monitoring, tracking and communication till Incident closure.
Assists engineers wherever required & identify the impact of incidents.
Takes incident resolution actions to restore service to customers.
Installation configuration and troubleshooting of all kind of software.
Installation and Administration of Windows 2000/03 Server, Windows 2000/vista/XP Professional.
As will supported Wincor Pos System
Trouble Shooting on Wincor Pos System
Configuration of mailing client like Microsoft outlook & outlook express.
To handle the Network Connectivity Issues of Servers / Desktops / Laptops.
To handle the Printer configuration and troubleshooting
WORKED WITH GREENS COMPUTERS AS A DESKTOP SUPPORT ENGINEER FROM JUN 2010 TO JUL 2011.
Posted At “Airport Authority of India” as Desktop Support Engineer.
Role & Responsibility
Configuration of internet & Intranet.
Maintenance of backup media.
Installation of OS, basic software, utilities etc.
Installation & configuration of all types of antivirus softwares.
Configuration, backup and troubleshoot of MS outlook 2003, 2007& outlook express through pop3 and exchange server accounts.
Internet configuration & troubleshooting.
Working with “SOLUTION INC” as a “CUSTOMER SUPPORT ENGINEER” from Nov 2009 to May 2010.
ACADEMIC QUALIFICATION:
S.S.C. : second class
H.S.C. : second class
T.Y.B.COM : Appeared Mumbai University 2013
TECHNICAL QUALIFICATION:
Completed Diploma in Computer Hardware Networking from Grand computer Technology In Dadar 2009.
LANGUAGE KNOWN : English, Hindi, Marathi
PERSONAL DETAILS:
Full Name
:
Bhupesh Arun Madye
Father Name
:
Arun Madye
Full Postal Address
:
:
:
Rakesh Chawl,Room No 3
Sarvoday Nagar, Meghwadi
Jogeshwari Mumbai (E) 400060
*****.*******@*****.***
Date of Birth
:
23 january 1990
Religion & Cast
:
Hindu.
Gender
:
Male.
Nationality
:
Indian
OBJECTIVE:
Seeking a challenging position based on my Expertise which has been gained during my long term tenure of handling jobs in IT Departments, in line with the Servicing, Technical support and Contracting Companies.
DECLARATION:
All the information given above is true and correct in best my knowledge.
Date
:
Signature
Place
:
Mumbai
(Mr.Bhupesh Madye.)
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