Director/Vice President
Resume:
Shantell James
********.******@*****.***
Director / Vice President
Area of Focus: Human Resources - Labor Relations Benefits Consulting
Qualifications Profile
Highly organized, goal-oriented, and astute professional, with hands-on experience in human relations management with emphasis in
labor relation, union consultation, benefits and compensation, and staff retention. Expert at directing the development and
implementation of organizational programs, employee training, policies, and database management procedures. Adept at driving
efficiency and productivity through strategic practices and alignment of business and human resource initiatives to ensure the
delivery of business goals and direction. Technically proficient with Microsoft Office Suite (Word, Excel, and PowerPoint), Mac Pages,
and Keystone.
Areas of Expertise
Business Evaluation and Development Talent Assessment Lead Performance Management Compensation Strategies
Contract Management Cross-functional Leadership Organizational Change Procedure Associate Relations
Relevant Experience
Verizon Corporate (Wireline) New York, NY
Manager Labor Relations / Public Policy Law and Security 2015–Present
Senior Staff Specialist 2005–2015
Manage and address all contractual questions and concerns for International Brotherhood of Electrical Workers (IBEW) 2213 sales force;
Teamsters 202 international network technician; Communications Workers of America (CWA) local 1113, 1108, and 1104 operator; bill
print; and Remittance Group.
Demonstrate industry expertise in negotiating contracts with various unions.
Effective collaboration with the Human Resource Department regarding benefit issues.
Offer legal support in handling numerous arbitration cases while conducted review of discipline case.
Facilitate training to new managers on the application and negotiation of contract and deal with the unions.
Thoroughly evaluate and authorize company policies within the state of New York.
Organize and prepare more than 200 grievances yearly with various handled locals.
Liaise between the company and the union in dealing and resolving with daily issues and concerns.
Attained designation as manager of labor relations, public policy and security for exemplifying outstanding work performance.
Earned the Verizon Award “Thank you for your commitment” for playing an instrument part in the successful contract negotiation in 2011
to 2012.
Supervisor 1998–2005
Executed leadership competencies in spearheading a team of 14 associates responsible for the installation and maintenance of various
customer lines for both private line and high cap services.
Secured all personal records encompassing absences, safety, payroll, and other personal information.
Identified collaborative relations with the Outside Plant on special projects including Dick Clark New Year’s Eve celebration;
installation of service for the New York Time; Conde Nast Corporation; Goldman Sachs; and the Turn-up of Verizon Services after 9/11
in New York City.
Proactively conducted walkthroughs with the company executives, governmental agencies Public Service Department, and international
telephone executives.
Coordinated with the Engineering Department in streamlining installation processes of the new plant equipment.
Other Experience
Cruiseland Realty Bronx, NY
Real Estate Salesperson 2012–Present
Education
Master Certificate in Project Management, 2005 - George Washington University Washington, DC
Master Certificate in Telecommunications Information Management - Polytechnic Institute of New York University Brooklyn, NY
Bachelor of Arts in Communication Arts - Saint John University Queens, NY
Credentials
Continuing Education Real Estate Certificate, 2014 - New York Real Estate Institute New York, NY
Real Estate Salesperson Certificate, 2005 - New York University New York, NY
Professional Training
Alpha IV Networking OSI Models and Technologies Hispanics Manager Workshop
Mediation Training Fair Housing Property Management Credit Management
Activities
Member, Park Hill Racquet Club, Yonkers 2015 Den Mother, Cub Scouts 412 Park Slope
Volunteer, Friends of Brower Park Brooklyn, NY Class Mother, Saint Saviour Catholic Academy Brooklyn, NY
Contributor, Memorial Sloan Kettering Cancer Center Member, Saint Savior Catholic Church
Contact this candidate