Customer Service Management
Resume:
Laurette Lawrence
Bronx, NY 10467
*.**********@*****.***
Summary of Qualifications:
Over 25 years of experience in Claims Workers’ Compensation in the insurance field. outstanding ability to grasp and learn new concepts with ease. Proven ability to prioritize and complete multiple task. Fast learner with the ability to adapt quickly to a challenge. Able to problem solve independently in any analytical in an intelligent manner. Effective working both independently and as a team member. Task oriented with high performance standards. Strong verbal and communication skills in English. Established standards for personnel performance and customer service. Knowledgeable of computers, Windows, Microsoft Word, Excel and Power Point.
EMPLOYMENT:
Tokio Marine Management
Claims Associate 07/10- 08/15
Conferred with customers by telephone to provide information about all forms of payments, Checked to ensure that appropriate changes were made to resolve customers' problems.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolved customers' service or billing complaints by performing activities.
Completed spreadsheets to ensure that all services were rendered.
Trained new employees.
Tokio Marine Management
Loss Processer 07/91- 07/05
Redirected all mails to each adjuster
Provided payments all medical bills to appropriate vendors included, Chiropractors’ Physical therapists and claimants.
Handled all office duties included. Faxing, copier, sending files to warehouse.
Setting Claims from the beginning of the case.
EDUCATION College of Staten Island
1997-200 Associate’s Degree
SKILLS Fluent in English
Skilled in Microsoft Word; Office; Access; Excel; Power Point
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