Customer Service Sales

Christy Cranford

Driver Support Representative

Cordova, TN

***************@*******.*** - 901-***-****

WORK EXPERIENCE

Dispatcher/Customer Service

Hub Group Trucking - Memphis, TN - December 2011 to May 2015 Responsibilities

-Dispatched local trucks for pickups and deliveries within the Memphis area

-Tracked loads to ensure on time appointments

-Created loads in the system

-Maintained spreadsheets for customer trends

- Provided assistance to customers and drivers

Driver Support Representative

Schneider National Carriers - February 2007 to September 2011

-Dispatched drivers throughout 48 states

-Provided driver support daily to a board of 70+ drivers

-Maintained DOT requirements for driver associates

-Managed time at home, vacations, etc.

-Prepared accident analysis reports for all incidents

-Responsible for all getting all drivers required training

-Executed random DOT drug testing quarterly

Customer Account Rep

ASI Storage Solutions - August 2003 to February 2007

-Provided quotations based on specifications and architectural plans

-Processed purchase orders using Avante applications

-Provided shop drawings for customer approvals

-Handled freight claims/tracked shipments

-Resolved all customer issues

Customer Service Rep/Dispatcher/Inside Sales

Boral Bricks, Inc - Cordova, TN - November 1998 to August 2003 CSR/Dispatch

-Planned daily shipments for local and out of state hauling

-Created purchase orders and inter-company orders for stock and non-stock items

-Coordinated allocations with various plant production schedulers

-Worked with CSX and multiple freightliners transporting materials in town

-Processed sales orders using Oracle applications

-Maintained job-lotted inventory reports daily

-Kept inventory managed on local yard

-Assisted sales force, builders, and individuals with brick selections/orders EDUCATION

Southwest Community College

January 2003 to May 2005

Bartlett High School

1988 to 1992

ADDITIONAL INFORMATION

Proficient in Windows, Excel, Oracle, and Word

Experienced in billing, purchasing, and accounting Typing 65 WPM/Qualified 10-key operator

Strong team player with excellent interpersonal skills Ability to work well under pressure and with no supervision

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