Medical Assistant Customer
Resume:
Pamela Pippin
Harrington, DE *9952
*************@*****.***
OBJECTIVE: To obtain a long term position where I can utilize my administrative skills, quality assurance, program development, and training to enhance the company’s productivity and reputation.
PROFESSIONAL EXPERIENCE
C.F. Schwartz Motor, Co. 302-***-**** Dover, DE
Customer Relations Manager Sep 2007 – Dec 2015
Record details of customer complaints and actions taken.
Ensure that customer’s problems are resolved efficiently.
Confer with customers by telephone or in person to provide information about products or services and obtain details of complaints.
Refer unresolved customer grievances to designated departments for further investigation.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes and if necessary take action to resolve customer concerns.
Collect outstanding balances and issue refunds
Cross-trained as a Service Advisor
Carey Insulation 302-***-**** Dover, DE
Safety Coordinator/Office Coordinator Feb 2005 – Dec 2006
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answer telephones, direct calls, and take messages.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Manage calendars, and arrange appointments.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Maintain logbooks of daily activities, including areas visited or activities performed.
Enforce industry safety regulation
Complete accident reports and reported them to the corporate office
Responsible for maintaining OSHA workplace compliance standards
EDUCATION
HARRIS SCHOOL OF BUSINESS
MAY 2012- AUGUST 2013
MEDICAL ASSISTING CERTIFICATE PROGRAM
DELAWARE TECHNICAL & COMMUNITY COLLEGE
OCTOBER 2010
GED
ADDITIONAL SKILLS
Medical Assistant
Type 45wpm
Knowledgeable of basic procedures with Microsoft Word, Publisher, Power Point, and Outlook
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