Customer Service Sales

Jamal A. Terrell

***** ********** ** ***. ****** TX, 78759

Telephone: 512-***-**** E-mail: ***********@*****.***

OBJECTIVE

To begin a sales career where I exceed expectations, quotas, and records in every period. To cultivate, maintain, and grow quality clients for the organization

EXPERIENCE

Corporate Experience

Leif Johnson Ford, Austin, Texas June 2012-Present

Procurement Specialist

Organize large scale industrial trend analysis & forecast reports

Organize large scale projects for corporate expansion and improve customer satisfaction improvement

Procure and analyze inventory across corporate units

Organize one on one meetings to familiarize customers and increase customer satisfaction

Analyze pricing and sales trends to ensure a profitable product mix

Mediate contractual disputes, while ensuring satisfaction for both parties

Research, organization, and presentation of multiple data sources through MS Excel, MS Word, MS PowerPoint

Travel to regional events to facilitate corporate unit inventory management

Organize & plan with team members to provide customers high quality vehicles

Negotiate pricing with vendors

Identify new procurement opportunities, through cultivating, and maintaing relationships with private individuals, and various automotive resellers.

Government Experience

Texas State Senate, Austin, Texas April 2011-December 2011

Legislative Administrative Aide-Sergeant at Arms Office

Perform routine clerical tasks

Run errands, perform clerical tasks and operate office machinery

Observe legislative process

Serve at the behest of Legislators and Lieutenant Governor on the floor during session

Set up chamber before session starts each day

Participate In special projects as needed

Assist in Legislative office operations

United States Census Bureau, San Antonio, Texas February 2010-July 2010

Assistant Leader

Collected nationally sensitive data and compiled to be able to send off.

Trained specialized workers to collect data

Handled official administrative payroll duties

Coordinated deployment strategy formulation to cover the largest area in the shortest amount of time

Coordinated responsibilities with crew leader to manage time and effort effectively

Customer Service Experience

HEB, Austin, Texas April 2011-June 2012

Sales Associate

Receive and address/resolve customer concerns and complaints

Provide immediate feedback and resolution if possible

Assist customers with any needs that may come up

Handled large monetary transactions

Target, San Antonio, Texas October 2004-April 2011

Sales Associate

Handled financial transactions

Organized customer facing organization of products

Managed storewide image development

Assisted with customer inquiries

EDUCATION

The University of Texas at San Antonio Graduated: May 2010

Bachelor of Arts in Political Science

-Minor in Public Administration

SKILLS

High energy level, can effectively multi-task and complete assignments

Self-motivated, seek out opportunities to develop and learn new skills

Possess superior organizational skills and a passion for perfection

Dependable, will perform assigned tasks with or without supervision

Possess excellent technical writing and editing skills

Knowledgeable and able to work in a fast-paced environment

Possess a professional, dedicated, thorough, and honest work ethic

Computer literate and proficient in most programs

Strong ability to work well with others

Excellent ability to handle clients for whatever their needs may be.

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