Medical Assistant Customer Service
Resume:
Bridget McCray Norris
Houston, Texas 77014
**********@*****.***
Career Snapshot
Certified Medical Assistant with 2 years of experience in a Hospital Setting doing insurance verification and medical billing.
Over 5 years of experience in Home Health Care with a Strong passion for delivering quality customer service
Knowledgeable in client care and communications, problem solving, relationship building and user training and support.
Computer Skills
Word, Excel, PowerPoint, Access Outlook
Certified Medical Assistant
To obtain a position as a Medical Assistant in a doctor’s office or medical clinic that will utilize my knowledge in medical assisting and customer service to provide quality and professional patient care.
Medical Assistant Patient Care
Key Skills
Customer Service
Troubleshooting/ Problem Solving
Customer Order Fulfillment
Venipuncture
CPR Certified
Vital Signs
Medical Billing
Complaint Handling
Reports & Documentation
OSHA Certified
HIPAA Certified
EKG
Insurance Verification
Certified Nursing Assistant
Education
UEI College
Program: Medical Assistant
Diploma received 1/2016
CMA/CNA Certified
CPR/AED Certified
OSHA/HIPAA Certified
Courses Taken: Introduction to Allied Health, Medical Front Office Procedures, Medical Back Office Procedures, Human Disease & Pathology, Anatomy and Physiology Terminology, Phlebotomy, Pharmacology, Electrocardiograms, and Medical Assistant Certification Review
Professional Experience
12/2015-1/2016 North Houston Birth Center
Job Title-Medical Assistant (Externship
Administered and monitored all vital signs, injections, and blood drawls
Assisted doctor and RN in various medical procedures, suture removals, Women’s Wellness Exams, and various preventative measures (flu shots)
Processed data entry and assisted patients in completing demographic (information check in)forms
Called in patient prescription, scheduled and verified insurance and appointments
03/2011-present Private Home Healthcare Certified Nursing Assistant
02/2004-03/2011 Mrs. Vera Comeau Private Home Care
Responsible for feeding, bathe and dressing patients.
Serve meals, make beds and keep rooms clean.
Scheduled appointments
Assisted in general daily living duties
02/2002-03/2004 Daniel Freeman Memorial Hospital
Job Title-Administrative Assistant
Responsible for scheduling patients, filing and record charting
Collect, post, and manage patient accounts
Worked directly with the insurance company, the patient, and the healthcare provider, to get a claim processed and ultimately paid
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