Manager Customer Service
Resume:
Aaron Moore
Forney, TX ***26
Objective: Self-motivated, personable professional seeking an organization that offers professional development and managerial challenges in the area of warehouse operations management.
Career Summary: Fifteen years of extensive operations management role in organizations; twenty years total experience in warehouse operations. Exceptional team building and internal/external customer service skills. PC skills include advanced knowledge of MS Office products and utilization of numerous types of warehouse management systems.
Areas of Impact and Contribution:
Inventory Management / Project Management / Leadership Development
Cross-Functional Training / Warehouse Management / Managing Employees / Staff Development
Team Building / Human Resources / Recruiting
Professional Experience
DSI Systems Inc. (March 2009 – Current)
Dallas, TX 75238
Operations Manager – Warehouse/Logistics
Oversee all aspects of warehouse operations including: receiving; reserve storage; shipping; inventory control; returns; equipment handling
Demonstrated leadership and vision in team building and managing staff to accomplish business initiatives and company goals.
Train, coach, and counsel supervisors and warehouse associates.
Monitor least cost analysis reports to insure maximum margin on sales orders
Evaluate, budget, and planning operating expenses including equipment repair, general maintenance, and process improvements.
Achieve and maintain high level of inventory accuracy utilizing cycle counting methods and performed quarterly inventories in warehouses containing over $7 million worth of finished goods.
Resolve vendor compliance issues with fulfillment companies regarding packaging, labeling, and end-user expectations.
Oversee the implementation of the dedicated trucking program, including establishing of routes corresponding to dealer base market areas in Texas, Ohio, and Iowa. Monitor cost of operating for the dedicated trucking program in each respective market area.
Designed warehouse layout for 3 facilities that relocated in Ohio, Des Moines, and Columbus. Monitored progress of each facility and communicated with contractors to insure facilities would be operational within time frame allotted.
Provide detailed month-end reporting to VP of Operations and CEO.
*Professional Experience Continued
Earth Tones Trading Co. (February 2006 – January 2009)
Columbus, OH 43219
Operations Manager – Inventory Control/Material Handling
Supervise material handling associates (lift operators – reserve storage)
Provide safety training for warehouse staff; forklift training and licensing
Monitor inventory replenishment levels for outbound processing
Schedule cycle counts on high volume items and resolve variances issues
Coach and/or counsel associates for performance issues
Perform associate reviews and provide recommendations via action plans
Communicate with sales staff on inbound purchase orders and provide timely inbound processing for allocation
MP Total Care (August 2000 – January 2006)
New Albany, OH 43054
Warehouse Supervisor
Oversee all aspects of warehouse operations, including assisting Facilities Manager with various projects in renovating different areas of the facility
Monitor inventory levels and communicate with purchasing on replenishment needs based on sales forecasts
Interview, hire, and train new warehouse associates
Identify and implement process improvements in outbound processing for maximum efficiency
Communicate with internal and external customers regarding shipment status
Schedule daily cycle counts based on volume
Schedule inbound and outbound shipments
Bath & Body Works (October 1994 – June 2000)
Reynoldsburg, OH 46068
Warehouse Team Lead – Inventory Control
Schedule, delegate, perform, and reconcile daily cycle counts
Resolve discrepancies or variance issues based on counts performed by associates; balance general ledger against warehouse management system
Troubleshoot Catalyst RF warehouse management system while integrating the manually operated CICS locator
Monitor production levels for 27 material handling associates
Provide timely replenishment moves for outbound processing
Maintain 99.5% accuracy rate on 4 million units of inventory in reserve storage and pick locations throughout the warehouse
Assist in forklift training of new associates
Education
Reynoldsburg High School
Reynoldsburg, OH
Graduated June 1989
Columbus State Community College
Attended 1990-91
Hondros College of Real Estate
Real Estate Appraising – 2001
References
Dave Seibert – DSI Systems Inc.
Senior Vice President of Operations
Mike Moore – DSI Systems Inc.
Vice President of Consumer Electronic Sales
Jay Butz – DSI Systems Inc.
Director of Warehousing Operations
Chuck Messer – Earth Tones Trading
Senior Operations Manager
LuAnn Tatman – Bath & Body Works (The Limited, Inc.)
Warehouse Operations
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