Administrative Assistant, Loan Servicing, Administrative Support
Resume:
Gina Jacobs
Delray Beach, FL
Phone: *13. 449.6795 Profile: linkedin.com/in/gina-jacobs-752b482b Email: **************@*****.*** SUMMARY OF QUALIFICATIONS
Fast paced Administrative Support Professional with exceptional organizational, technical and interpersonal skills who is committed to providing superior customer service. High ethical standards and discreet handling of confidential and sensitive information.
Report Execution Client Relations
Loan Servicing Detail Oriented
Account Management Process Coordination
Effective Communicator Business Development
PROFESSIONAL EXPERTISE
Senior Loan Administrator, MetLife, Overland Park, KS, 2014 – 2015 Member of Loan Processing Team
Top notch customer service and communication with borrowers, field representatives, attorneys, title companies, and managers
Coordinated loan closings with title company, borrower and field representatives
Reviewed legal documents and policies for accuracy
Set up and completed wires for funding of loans
Collected, executed and recorded documents after closing Senior Loan Servicing Representative, MetLife, Overland Park, KS, 2003 – 2014 Member of Loan Servicing Team
Partnered with lockbox service to communicate and resolve payment processing issues
Oversaw automatic payment setup for clients through communication with regional offices and participating bank contacts and assured accuracy of bank account information
Researched and evaluated problems reported by regional offices to implement corrective action
Responsible for developing an outsourcing plan for releasing mortgages when loans pay in full
Assisted in processing new loan applications and maintaining accurate information on mortgage loan systems
Executive Administrative Assistant, MetLife, Overland Park, KS, 2001 – 2003 Provided Administrative Support for 2 VP’s, 1 AVP, and the Controller
Compiled and distributed monthly, quarterly and yearly reports
Prepared PowerPoint presentations for speaking engagements and conferences
Managed travel arrangements and reconciled expense reports for leadership team
Composed executive level business letters and memoranda EDUCATION
Horticulture, University of Wisconsin
Professional Administrative Secretary Certificate, Wright Business School Information Management and Accounting Certificate, Wright Business School
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