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Gina Jacobs

Delray Beach, FL

Phone: *13. 449.6795 Profile: linkedin.com/in/gina-jacobs-752b482b Email: actc74@r.postjobfree.com SUMMARY OF QUALIFICATIONS

Fast paced Administrative Support Professional with exceptional organizational, technical and interpersonal skills who is committed to providing superior customer service. High ethical standards and discreet handling of confidential and sensitive information.

Report Execution Client Relations

Loan Servicing Detail Oriented

Account Management Process Coordination

Effective Communicator Business Development

PROFESSIONAL EXPERTISE

Senior Loan Administrator, MetLife, Overland Park, KS, 2014 – 2015 Member of Loan Processing Team

Top notch customer service and communication with borrowers, field representatives, attorneys, title companies, and managers

Coordinated loan closings with title company, borrower and field representatives

Reviewed legal documents and policies for accuracy

Set up and completed wires for funding of loans

Collected, executed and recorded documents after closing Senior Loan Servicing Representative, MetLife, Overland Park, KS, 2003 – 2014 Member of Loan Servicing Team

Partnered with lockbox service to communicate and resolve payment processing issues

Oversaw automatic payment setup for clients through communication with regional offices and participating bank contacts and assured accuracy of bank account information

Researched and evaluated problems reported by regional offices to implement corrective action

Responsible for developing an outsourcing plan for releasing mortgages when loans pay in full

Assisted in processing new loan applications and maintaining accurate information on mortgage loan systems

Executive Administrative Assistant, MetLife, Overland Park, KS, 2001 – 2003 Provided Administrative Support for 2 VP’s, 1 AVP, and the Controller

Compiled and distributed monthly, quarterly and yearly reports

Prepared PowerPoint presentations for speaking engagements and conferences

Managed travel arrangements and reconciled expense reports for leadership team

Composed executive level business letters and memoranda EDUCATION

Horticulture, University of Wisconsin

Professional Administrative Secretary Certificate, Wright Business School Information Management and Accounting Certificate, Wright Business School

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