Technical business analyst, data analyst

Serena

Sun

***- ***- **** **

Country

Club

Dr.

Apt

3A,

Newark,

DE *****@****.*** EDUCATION

University

of

Delaware,

Newark,

DE Masters

of

Business

Administration

-

IT

Concentration

–

GPA:

3.42/4.0 Dec

2015 Qingdao

University,

Qingdao,

China

Masters

of

Arts

in

English

–

GPA:

3.77/4.0 July

2009 Bachelor

of

Arts

in

English

–

GPA:

3.89/4.0 July

2006 PROFESSIONAL

EXPERIENCE

Technical

Business

Analyst

–

Internship

(June- Aug

2015) Bank

of

America,

Global

Technology

and

Operations,

Consumer

Banking,

Newark,

DE,

19713

• Gathered

and

documented

requirements,

worked

as

a

liaison

between

business,

development,

and

testing teams

through

project

life

cycle

using

Agile

methodology

and

Agile

SCRUM

master

• Validated

updates

in

different

databases,

used

Oracle

SQL

to

extract

data

from

databases

• Developed,

documented

and

maintained

functional,

technical

&

business

test

cases

in

HP

Quality

Center

• Participated

in

the

planning

and

execution

of

QA/UAT

testing

of

applications,

tested

functionality

updates for

the

Integrated

Credit

Decision

Platform

(ICDP)

August

release

that

impacted

57

million

customers

and fixed

defects

by

compare

test

results

against

requirements

working

with

developers

• Analyzed

test

results,

identified

discrepancies

and

clearly

documented

and

reported

defects

• Identified

&

documented

test

requirements

from

specifications

&

design

documents,

mapped

test

case requirements

and

design

test

coverage

plan

in

test

strategy

document Data

Analyst

(Aug

2013- May

2015) University

of

Delaware,

Dept.

of

Business

Administration,

Newark,

DE,

19711

• Collected

data

using

Capital

IQ

and

assorted

data

as

requested

by

professor

for

academic

research

purpose

• Analyzed

research

data

and

generated

data

patterns

as

citation

in

academic

paper

of

management

• Assisted

professor

with

lecture

preparations,

proctored

exams

and

graded

exam

papers Technical

Project

Manager

(Apr

2011- July

2013) Prove

it

(Shanghai)

Business

Consulting

Corp.

Ltd,

Shanghai,

China

• Maintained

communication

between

headquarters

in

Sweden

and

the

Shanghai

office

• Analyzed

and

documented

clients’

requirements

and

presented

them

to

stakeholders

in

simple

manners

• Managed

consumer- focused

software

company

serving

large

number

of

customers

in

Sweden

with direct

product

ownership.

Direct

managed

14

graphic

designers

who

produced

over

100

orders/day

• Managed

requirements

from

customers

by

collecting,

organizing

and

tracking

related

documents Technical

Business

Analyst

(Aug

2009- Mar

2011) Prove

it

(Shanghai)

Business

Consulting

Corp.

Ltd,

Shanghai,

China

• Analyzed

specific

clients’

requirement

and

coordinated

with

QA

of

the

deliverables

with

technical

team

• Coordinated

layout

and

organization

of

internal

product,

business

process

manuals

and

other

documents

• Researched

available

technical

data

of

product

including

procedures,

educational

articles

and

drawings SKILLS,

HONORS

&

ACTIVITIES

• Project

Management,

Excel,

PPT,

Word,

Database,

Access,

R,

SQL,

SAS,

Photoshop,

Illustrator

• English

(fluent),

Mandarin

(native),

French

(basic)

• Graduate

peer

mentor

of

new

international

students,

2014

-

2015

• Alfred

Lerner

School

of

Business

Case

Competition,

2013

and

2015

• Beijing

Olympic

volunteer,

2008

• Study

abroad,

Sports

coordinator

and

supervisor,

Missouri

State

University,

Final

project

published

in the

Journal

of

the

Speech

and

Theatre

Association

of

Missouri,

Volume

38,

2007- 2008

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