Customer Service Management

Kimberly Sunday

*** ***** **** *****, ******** Hills, OH 44067, 330-***-**** ************@***.***

Career Summary

Supply Chain Management with 15 + years supporting both internal and external customers. Strong skills in organizing workflow, ideas, materials, people and excellent in high-pressure deadline environments delivering solutions for wide ranges of business situations using outstanding problem solving and team leadership skills. Currently provide support to Production Control Group focusing on the core solution to processes, guided by a set of values of diversity and inclusion throughout the “team” of employees to include teamwork, respect, understanding, integrity, and excellence to achieve the ultimate goal of process improvement.

Core Qualifications

Training and Development Client-focused Client Relations

Results-Oriented Business Development Change Management

Computer Proficient in Word, SOP II, SAP, Tactic, and Excel

Project Management Reporting

Job Experience

Bud Industries, Willoughby, OH (Electronic Enclosure Manufacturer)

Production Control Manager 2015 to Nov 2015

Manage production planning and scheduling for on-time delivery.

Communicate the status of job orders to customer service on regular basis.

Review daily reports to identify and address malfunctions, material shortages, and other factory problems.

Monitor execution of job orders and adjust job schedule to meet the deadlines.

Ensure that team follows security and safety policies.

Recommend process improvements for high quality, cost effectiveness and excellent customer services.

Coordinate with Manufacturer Manager and Supervisors to ensure Dispatch Reports they are provided are accurate and utilized in capacity planning & strategic procurement.

Attend weekly/daily meetings to prioritize and plan production activities to maintain on-time delivery.

Attend monthly meetings with Executive Management

Henkel Adhesives Technologies, Cleveland, OH (Manufacturer of bonding, sealing, surface treatments)

Sr. Material Planner 2006 to 2015

Reviewed MRP to determine replenishment orders for raw materials and components.

Communicate Supplier issues with Corporate Purchasing along with negotiating demands of the plant.

Monitored supplier performance for responsible MRP Controller Codes.

Expedited, de-expedited, and canceled open purchase orders to ensure SAP can be a reliable indicator on ship date(s) for components to satisfy the Production Schedule.

Operating System (P62) updated accordingly for safety stocks, lead times, minimum order quantities, etc.

Analyzes inventories aging and ensures supply can be maintained to the Master Schedule.

Operating System (P12) Master Scheduling for Henkel Distribution Center, Henkel Consumer Adhesives (HCS), and direct shipments.

Provides support to the Material Review Board (MRB) when appropriate to determine disposition and prevention of scrap with an Open Product Report (PDR).

Support and comply with all environmental health and safety policies and programs.

Perform Internal Audits to meet the requirements of ISO TS 16949.

Lean Manufacturing Project Leader for Model Line A3 Inventory Inaccuracy Project

Quality Group Processes Coordinator 2004 to 2006

Manage QC Warehouse

Maintain Overage Material Reports

Customer Complaints and Internal 8D’s

Manage the Master Calibration Schedule

Support MFG in Shelf Life Issues

Maintain the Lot Master Maintenance in the business system

Internal Auditor

Project Leader 2003 to 2004

Lead assigned projects through implementation phases, which included North Warehouse, Tote Project, TS-16949, and others.

Compiled and analyzed weekly progress reports and shared finding with the Inventory Control Manager.

Responsible for review of process methods and practices to ensure high levels of customer service and satisfaction.

Group Support Specialist 1992 to 1997

Analyzed and processed production data for MFG floor. Reviewed daily floor scheduling to ensure all materials available prior to production. Maintained appropriate record/audit files and liaison activity with inter-related departments. Coordinate/direct stock movements within the facility. Generated month-end reports for supporting departments, i.e. Warehouse, Manufacturing, and/or Quality

Accounting Clerk 1989 to 1992

Handled all freight bills for Cleveland, Solon, and Kansas City. Processed invoices for Accounts Payable and mailed out company checks to vendors. Audited the travel entertainment expense reports. Processed checks for Accounts Receivable; along with issuing the invoices for Loctite customers. Provide assists to the CEO in balancing month end reports.

Education

University of Phoenix, BSB in Business Management, 2001-2004

Training

Dale Carnegie Immersion Program, 2013

Summit Training Web: Completion of GHS USA Compliance

People Leadership (HLP) Blocks I and II, 2011

The 7 Habits of Highly Effective People, September 2010

Plexus ISO/TS 16949:2009 Training Systems, Corporate College 2009

The Successful Supervisor, 2005

TS 16949 Overview, 2004

TS Overview, 2004

Internal Quality Auditing TS 16949,2004

How to Become a Great Communicator Seminar, 2000

Managing Change Seminar, 1999

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