Technical Support Project Manager
Resume:
Jansher B. Liwag
Cell no: 094********
E-mail: ************@*****.***
Objective
To obtain challenging position with a growing company that will provide an opportunity to utilized my knowledge of Computer Aided drafting, Computer Technical Troubleshooting &design continuing my personal and professional growth, where my positive attitude, integrity and strong desire to succeed will contribute to company’s success.
Summary of Qualifications
Knowledgeable with Template Design usingAutoCAD 2004 & 2010.
Knowledgeable with 3D Design usingSketchUP Version 8.0
Technical Support Experienced such as ( Operating System Installation for Windows and MAC, Back up files and Cloning, Hardware Software and Drivers Research and Installations, Installation of Software Applications, Network and Security setup LAN & WAN, File Sharing and Printer and Scanner sharing, sComputer peripherals Configuration (Smartphones/Tablets/Chromebook), Network printer and scanner setup and installations, Projector troubleshooting.
Proficient with Adobe PhotoShop.
Willing and able to learn news products, concepts and techniques.
Work very well as a team player and independent.
Fast learner and willing to master new information.
Job Experiences:
Vertes Technologies May 4 2014 to Apr 20 2015
Technical Specialist
Create templates design and plots using AutoCAD 2004 & 2010.
Create 3D render views using SketchUP Version 8.0.
Create presentation using Microsoft Presentation.
Basic Troubleshooting for Desktops and Laptops.
Basic Network Troubleshooting Setup of LAN connections and WiFi connections.
Basic Trouble shooting in computer Perpherals (Smartphones/Tablet/Chromebook).
CuroTeknika(Project base TV5) Jul 8 2013 to Apr 3 2014
Field Support Engineer
Received customers concerns via Email, Calls, Text Message and generate ticket (Work Order) for the concerns and for the Technical Support.
Checking of the devices if under warranty before undergoing the technical process.
Hardware troubleshooting installation of Software Drivers for Desktops and Laptops.
Maintenance of Security Installation Checklist for the new Desktops and Laptops.
Installation of Software Applications.
Backup and recovering files.
Network set up Local Area Network (LAN) creation of UTP cable (straight through and crossover cable, Wide Area Network (WAN).
Sandugo Sandals Inc. Feb 20 2013 to June 22 2013
Software Analyst
Installation of Retail pro 9 application, Retail pro 9 Reports and Enterprise. Communication Management for Clients, Stores and Trainings.
Review and create checklist for the system applications requirements and installation.
Received, record and response to all store concerns and problems in the POS (Computer) and Retail pro 9 software application using phone call, text message and email messages.
Organize reports and update the project manager about the concerns of the Retail Pro 9 users.
Remote control the stores for supports and updates using Teamviewer and Log me in applications.
Create step by step process, solutions and policies for the users.
Provide presentations and documentations for turn over support team.
Khumbu Enterprises Feb 20 2012 - Feb 20 2013
Technical Support
Installation of Windows Operating Systems Windows XP,
Windows 7, Windows Vista and Windows 8.
Macintosh (MAC) Installation and peripherals.
Maintenance of Hardware Laptops, Desktops, Printer,Scanners and etc.
Software Applications and Hardware Drivers Installation.
Network set up Local Area Network (LAN) creation of UTP cable (straight through and crossover cable, Wide Area Network (WAN).
Computer Hardware's and file sharing's.
Projector Troubleshooting.
Internet connection and setup of Local Area Networks,Wireless Local Area Networks.
Backup and recovering files.
Educational Background
College Level:
University of the East Recto Manila June 2005 - Oct 2010
Sampaloc Manila, CM Recto.
Bachelor of Science in Information Technology
Major in Computer
Secondary Level:
Holy Child Academy June 2001 - Mar 2005
London Drive, Gulod
Novaliches Quezon City
Primary Level:
Holy Child Academy June 1995 - Mar 2001
London Drive, Gulod
Novaliches Quezon City
Languages
Tagalog Good
English Good
Computer Skills
AutoCAD 2004 & 2010.
SketchUP 3D Version 2008.
SONIC WALL (Firewall for network security).
Retail Pro 9.
Adobe Photoshop CS2, CS3, CS4, CS5, CS6.
Flash Macromedia 2008.
Boot Hirens (Backup Files)
Acronis (Computer Cloning)
Microsoft Word Applications.
Teamviewer (Remote User Tool).
Logme IN (Remote User Tool).
Personal Information
Marital Status Married
Religion Catholic
Date of Birth August 22, 1989
Birth Place Manila
Unified Multipurpose ID CRN -0111-3363592-7
Permanent Address B4-L17 SPS 7.Brgy. San Bartolome Nova Q.C
Activities & Hobbies
Internet Surfing
Play Basketball
Watching UFC
Charaacter Reference
Ferdinand Valeriano
Accounts Specialist
Accenture
Juan Paolo Dizon
Technical Auditing
West Corp.
GianBalbon
Technical Support
Export Banks
Contact this candidate