Engineer Information Security

KRISTINA HEIDNER

PHONE: 425-***-**** ****.*******@*******.***

NETWORK SECURITY ENGINEER

Information Security Analyst Regulatory Compliance & Network Protocols

Outstanding professional skill, leadership, and ceaseless efforts resulting in significant contributions to the effectiveness and success of Public-Key Infrastructure operations.

Intelligence position, in the ongoing development, enhancement, storage, dissemination and implementation of encryption security standards for account data protection and PCI audits.

Critical Thinking

Business Acumen

Managing Multiple Priorities

Customer Focused

Data Encryption

Articulate Communicator

Recognizes Opportunities & Acts

Complex IT Services

ISO/PCI Standards

High-level analysis to identify key security issues, delivering core assets and solutions aligned with organizational objectives.

PROFESSIONAL EXPERIENCE

COSTCO WHOLESALE CORPORATION, Issaquah, WA

Information Security Analyst III 2013-Present

Accomplishments:

Provide valuable guidance and execution of operations and optimization of IT security infrastructure.

Design, document, and deploy new global Public-Key Infrastructure (PKI) platform.

Provide proactive, support functions for Tier I through Tier IV Technical Services.

Maintain Customer Ticket Tracking system and metrics for the global Public-Key Infrastructure.

Adapt to changing requirements and technologies.

Manage the Global Venafi and Thales HSM platforms.

Integrate data sources into the analytics data store.

Engage infrastructure resources to ensure capacity, backups, and disaster recovery processes are in place.

Support operational reporting requests.

Present complex technical reports and key documents, clearly and concisely, communicating with executive leadership and peers.

Evaluate threats, vulnerabilities and risks, testing, troubleshooting, and deploying data security solutions.

Demonstrate expertise with tools and processes in security incident detection and handling.

Manage, escalate, and drive satisfactory resolution of customer technical support and infrastructure service issues.

MICROSOFT CORPORATION, Redmond, WA

Information Security Service Engineer 2002-2013

Accomplishments:

Successfully managed global projects for Information Security team.

Directed Tier III and IV support groups, pertaining to Smart Card technologies and global Public-Key Infrastructure platform.

Developed and maintained proper escalation paths and documentation for Tier II and III support groups.

Ensured effective communication between Tier I and II, with the Public-Key Infrastructure team.

Developed and maintained current documentation for the global PKI technologies.

Tracked activities and recorded results on testing and troubleshooting tools, related to the Information Security team, such as Windows X and Server X.

PILGRIM TECHNOLOGIES, INC., Redmond, WA

Information Security Systems Engineer 2002

Accomplishments:

Successful implementation of Smart Card technologies, including systems development, solutions, and services, recycling of cards (payment cards, Sim cards, access cards) and securing identity documents.

Provided technical support, guidance and training to internal groups and customers.

Proven technical understanding of Smart Card technologies, such as SIM, USIM, CSI, GSMA and personalization tools.

Issued Smart Cards to employees, certifying and personalizing, with responsibility for confidential identity information.

SIEMENS CORPORATION, Redmond, WA

Network Systems Engineer 2000-2002

Accomplishments:

Provided technical support for Microsoft employees and vendors in the area of networking.

Supported customers for network designs and configurations according to their needs, as Technical Consultant on networking products.

Provided timely and “best possible” technical services, analyzing and diagnosing network and computer issues.

Maintained qualifications and technical education to support technical service activities.

Provided peers support as a Backup Technical Lead.

EDUCATION

BACHELORS OF SCIENCE, BUSINESS ADMINISTRATION

COMPUTER INFORMATION SYSTEMS, Major

California State Polytechnic University, Pomona, CA

ADVANCED TECHNICAL TRAINING

BUSINESS ACUMEN

Interpersonal Effectiveness

Project Management Framework

Microsoft Operations Framework Essentials

Strategic Planning

REGULATORY COMPLIANCE

PCI Standards

HIPPA

Sarbanes-Oxley (SOX)

ISO Standards

NIST Standards

SYSTEMS

Windows Client and Server

Hardware Security Module (HSM)

Venafi\CMS

CompTIA A+ Certification

TOOLS

Public Key Infrastructure (PKI)

Digital Certificates (X.509)

Network Protocols and tools

MS Office Suite

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