Customer Service Quality Assurance

Crystal Jones

*** *. ******** ******, # ****

Chicago, IL 60654

Phone: 773-***-****

Email: ***********@*****.***

Overview

Highly astute, energetic and team spirited professional with strong work ethic able to fulfill numerous lab technician roles, seeking long term employment in the fields related to laboratory work, histology, surgical pathology or medical lab technologist. Accurate, precise and highly ethical in all work related assignments. Comprehensive experience in the triage and process of specimens efficiently and accurately with minimal supervision maintaining consistent adherence to standard operating procedures in fast paced, high volume settings, possessing the skills to immediately contribute to corporate goals and objectives.

Areas of Expertise

Medical Terminology

Excellent Communicator

Team Oriented

Heavy Lifting

Problem Resolutions

Superior Customer Service

Equipment Operations

Specimen Triage and Processes

Strong Organization

Goal Oriented

Team Leader

Analytic Testing

Professional Experience

ADVOCATE HEALTHCARE GROUP, ROSEMONT, ILLINOIS MAR 2009 – JAN 2015

Manages routine contact with infectious anatomical specimens, sharps, electrical equipment and exposure to various chemicals

Triages and processes specimens efficiently and accurately according to policy and procedure and accurately enter patient data into computer systems

Refers specimens to intra and extra system laboratories

Maintains adequate inventory of supplies and the operations and maintenance of equipment

Performs provision of patient data, specimen status, collection procedures, in response to physician or pathologist and routine laboratory test analysis

Performs a variety of surgical and autopsy laboratory procedures utilizing standard historical techniques and equipment in the preparation of tissue specimens for diagnostic interpretation

Assists in the maintenance of the morgue facility, the morgue refrigerator, and autopsy equipment

Ensured adherence to laboratory quality control policies and standard operating procedures for the quality of tissue and slide preparations

Assisted PA in grossing specimens

Makes cassettes for embedding

Helps aid in the production of slides for Pathologist to read.

LIFE SOURCE BLOOD BANK, GLENVIEW, IL NOV 2007 – FEB 2009

Primary function is to spin down blood in centrifuges to separate the blood from the plasma

Production of platelets from patient/donor plasma produced

Responsible for the quality assurance review of donor testing documentation to ensure compliance to regulatory agencies in accordance with standard operating procedures and ensures product disposition instructions given by supervisors

Demonstrated organizational and time management skills to allow for high productivity while complying with policy and procedures with the ability to clearly define a problem, identify and choose the appropriate SOP or reporting structure to resolve the problem

Quality of work is maintained; no FDA reportable errors; no audit observations for internal or external audits

Accountability for product loss due to products expiring in quarantine that are lab controllable

SMITH & THOMAS FUNERAL HOME, CHICAGO, IL JAN 2006 – NOV 2007

EMBALMER/ FUNERAL DIRECTOR

Responsible for funeral arrangements, billing, ordering of caskets and plots, removal of decease, embalming of decease, clothing and placing decease in casket

While working at Smith and Thomas I was able to do career days at several high schools on the city west side. I was able to speak to a variety of students about a career in funeral service

Transported family to and from funeral home, church, and cemetery as well as gave the benediction

Education & Training

Bachelors of Science in Mortuary Science and Funeral Service,

Southern Illinois University

2006

Associate in Science with Honors

Harry S. Truman College

2003

Phi Theta Kappa Honor Society

Sigma Phi Sigma Mortuary Science Fraternity

Computer Skills

Microsoft Office – Copath – Fast

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