Customer Service Manager
Resume:
DONNETTA PAYNE
**** ********* **., ********, ** *3150
EMAIL: ***********@***.*** PHONE: 804-***-****
SKILL SUMMARY:
• MANAGEMENT
• HUMAN RESOURCES
• OFFICE MANAGER
• PRODUCTION PLANNING
• INVENTORY CONTROL
• CYCLE COUNTING
• SAP/BABY36/UNIBOL36 DATABASE
• WAREHOUSE & SHIPPING
• SALES/CUSTOMER SERVICE
• MANUFACTURING/TEXTILE INDUSTRIES
WORK OF EXPERIENCE
April 2015 ~ PRESENT JM Fry Company Richmond, VA
Administrative Coordinator/Receptionist
• Answer multi-line phone system
• Greet visitors in mature/professional manner
• Data Entry/Order processing
• Balance regional billing reports
Feb. 1994 ~ Jun. 2014 Wolff Fording & Co. Richmond, VA Production Manager
• Schedule day to day production
• Hire and train employees
• Maintain data entry of finished product into inventory
• Conduct cycle counting
• Experience with SAP software, Baby36, Unibol36
• Manage as many as 100 employees at one time
•
• Sept. 1987 ~ Dec. 1992 Lounge-Wear, Inc. Richmond, VA
• Office Manager
• Answer phones and general clerical duties
• Greet customers and direct to proper personnel
• Calculate employee payroll
• Data Entry process of employee payroll
• Invoicing and billing of product shipments
• Organized filing system
•
• Nov. 1986 ~ Sept. 1987 Cavalier Fabrics Richmond, VA
• Customer Service Representative
• Answer phones and process customer orders
•
EDUCATION
1981 ~ 1982 Marshall University Huntington, WV
Paralegal Studies
May 1981 Wayne High School Wayne, WV
College Preparatory Curriculum
* Graduated National Honor Society
EXTRACURRICULAR ACTIVITIES
Administrative Board Secretary at Calvary UMC
• Take minutes at monthly Board meetings
• CPR & AED Certification through Richmond
Ambulance Authority
REFERENCES
Stuart Feldstein Professional
1900 Tunbridge Dr. Wolff Fording & Co./President
Henrico, VA Known: 25 yrs.
Sue Hannon Professional
234 Main St. American Orthopedics/owner
Cornwall, NY 12518 Known: 10 yrs
Steve Horn Professional
1661 James Wharf Rd. Summit Stone/Owner
Whitestone, VA 22578 Known: 12 yrs.
Gloria Winston Personal
1637 Williamsburg Rd.
Richmond, VA 23231 Known: 18 yrs.
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