Quality Assurance Project Manager

MARK W. FORMAN

******.******@*****.*** 908-***-****

**** ********** **, **** *, Snow Camp, NC 27349

Customer Focused * Problem Solver * Highly Productive * Self Motivated * Team Player

Skilled in: Management, Systems Engineering, Development, Quality Assurance, Technical Writing

Operating Systems: UNIX, Windows Languages: C, SQL, Shell/AWK, Informix/Oracle, VB, BASIC

Experienced with office machinery and software: Word, Excel, Powerpoint and Photoshop.

Pandita Ramabai Mukti Mission 8/2008 – Present (www.helpindiakids.org)

Maharashtra, India

Various Positions: Volunteered at an orphanage: leadership (administrator of school and two academies), teaching (various grades/classes), computing, mentoring and maintenance. Managed office: email, desktop publishing, article writing, publication photography, database management, customer and supplier interaction.

Tekmark Global Solutions (Cotelligent/BFR) 1/1996 – 8/2008

Bridgewater, NJ

Director (Quality Assurance Technical Manager): Managed a team of 20, responsible for the SDLC for the LMOS trouble ticketing/dispatch system, generating millions of dollars in revenue yearly. Earned and maintained ISO 9001/TL9000 certification (CMM KPA's all 3 & 4). Managed over 2,000 deliverables and project financial records. Interviewed hundreds of candidates resulting in the hiring of 50+ staff. Mentored dozens of new employees. Created and taught courses to all new staff members increasing their core competency. Reviewed hundreds of test plans (thousands of test cases) and millions of lines of code reducing field errors. Developed new feature functionality and software maintenance. Delivered multiple releases yearly, on time and under budget. Administered, configured and purchased several NCR and HP-UX machines. Authored countless customer deliverables including: proposals, RFI/RFQs, ROMs, technical documents, installation instructions and correspondence. Provided email and telephone support. Answered 24 hour hotline.

AT&T Bell Laboratories 10/1989 – 1/1996

Liberty Corner, NJ

Quality Assurance Team Lead: Created installation/conversion programs and documents for seamless system port. Managed quality assurance for major projects, improving quality and reducing customer found errors. Created automated test data process used by the entire team. Executed installation, sanity, intersystem, smoke, benchmark/performance, loopback, destructive, black/white box, regression, stress, volume and load testing. Utilized Taguchi method (orthogonal arrays). Met all deadlines. Chaired system administration methods taskforce. Diagnosed and resolved customer problems in and out of hours. Provided test team results/status to management. Administered source code control system for thousands of source code files, maintaining code stability. Designed and maintained automated documentation delivery system, providing bug free customer documentation packages several times yearly. Administered hardware/software of several mini-computers. Authored countless test plans and cases. Provided email and telephone customer support 24X7 for our mission critical system. Implemented first SDT in the division. Managed source code control system.

AT&T Information Systems 5/1987 - 10/1989

Summit, NJ

Project Manager: Managed the UNIX System Toolchest, an electronic software tool distribution system, including customer support, new tool introduction, testing, licensing and billing. Increased revenue stream by $150K/year. Interfaced with tool authors, customers, and domestic/foreign organizations. Authored, duplicated and distributed installation and documentation to customers worldwide.

EDUCATION: Messiah College, Grantham, PA 1982-1986

BA in Computer Science with mathematical emphasis.

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