Service Sales

GARY DESROSIERS

*** ********* **** ******, *****, FL 33127 C: 786-***-**** **************@*****.***

A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including automotive, security, warranty and retail. I enjoy learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills.

Highly analytical thinker with demonstrated

talent for identifying, scrutinizing, improving, and streamlining complex work processes

Extremely organized

Computer-literate performer with extensive

software proficiency covering wide variety of

applications.?

Flexible team player who thrives in environments

requiring ability to effectively prioritize and

juggle multiple concurrent projects.

Self-motivated

Proven relationship-builder with unsurpassed

interpersonal skills.

Innovative problem-solver who can generate

workable solutions and resolve complaints.

Highly adaptable, mobile, positive, resilient,

patient risk-taker who is open to new ideas.

Powerful negotiator

Parts Sales Person, 09/2014 to Current

Braman Motors – 2060 biscayne blvd

Sell products and services to repair the problem and meet the customer's needs. Provide service technicians with parts as required. Knowledge in ADP operating system, also ETK and ETC catalogs for Bentley, BMW, GM, Hyudai and Kia. Work closely with service advisors to assist and update part concerns. Warranty Auditor, 09/2009 to 09/2014

Braman Motors – 2060 biscayne blvd

I was responsible for accurate and timely auditing of service repair claims, to include contractual compliance and policies and procedures compliance. In addition I would be responsible for communicating noncompliant or inappropriate invoicing with service providers in an attempt to ensure I have all appropriate information necessary to accurately and fairly reconcile and adjudicate claims for payment. Security Officer, 10/2008 to 09/2009

Admiral Security – 600 Brickell Ave #1510, FL 33131 I wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons. Monitor and authorize entrance and departure of employees. Sales Associate, 06/2005 to 02/2008

American Express(PRC LLC) – 19500 S Dixie Hwy, FL 33157 Followed leads from other clients who may have interest in using the credit cards. I marketed and sold credit cards to consumers, I also identified potential buyers and convinces them to buy our products. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

Associate of Science: Managment, 2009

Brown Mackie College - 3700 Lakeside Dr, Miramar, FL 33027 Associate of Arts: Information Systems Technology, 2013 Miami Dade College - 300 NE 2nd Ave, Miami, FL 33132

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