Customer Service agent
Resume:
CURRICULUM VITAE
OF
PROMISE ZWANE
KATLEHONG
1431
CELL: 076-***-****
Email: ******@*****.***
PERSONAL DETAILS
Surname : Zwane
Name : Promise
Date of Birth : 19/05/1983
Identity Number : 830-***-**** 08 8
Gender : Female
Marital Status : Single
Dependant : 01
Nationality : South African
Home Language : Zulu
Other Languages : English & Sotho
Criminal Record : None
Health : Good
EDUCATION AND QUALIFICATION
School Attended : Ligugu High School
Grade Passed : Grade 12
Year Obtained : 2002
Subjects Passed : Swati
English
Afrikaans
Business Economics
Economics
Accounting
OTHER QUALIFICATIONS
Name of Institution : Birnam Business College
Course : Busiuness Management
Year : 2004
Subjects : Microsoft Office
Microsoft word
Microsoft excel
Power point
Business Law
Admin Numeracy
Enrepreneur Pastel (Practical and Theory) Statistics WORK EXPERIENCE
Name of Company : Edcon
Position : Call Centre Agent (New Accounts)
Year : Sept 2004 - 2007
Reason for leaving : Casual
Name of Company : Edcon
Position : Customer Service
Year : 2007 - 2015
Reason for leaving : Retrenched
EXPERIENCE GAINED AT EDCON
o Data Capturing
o ITC Check
o Selling Edcon Benefits
o Converting Accounts payment plan
o Rehabilitation of Accounts
o Payment Negotiator
o Meeting productivity targets
o Confirm & update clients records
o Resolving clients queries within given turnaround time o Improving team productivity, delivering excellent customer service REFRENCES
Company : Edcon
Contact Person/s : Lerato Marwane
Position : Department Manager
Contact Number : 011-***-**** / 072-***-****
Company : Edcon
Contact Person/s : Barbra Mohale
Position : Supervisor
Contact Number : 083-***-****
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