Technical Support Management

PRAVEEN CHAUHAN

** ****** ********, ********, ** L6Y 4Y6

905-***-**** *********@*****.***

Network Administrator

HIGHLIGHTS OF QUALIFICATIONS

•Hands on Knowledge of Cisco Routers and Switches

•CCIE (written) CCNP-Routing And Switching Cisco id- CSCO12711692

•CCIE# anticipated by Feb 2016

• Bachelor’s Degree in Electronics And Communication

•Excellent experience in IT, Telecom and Biometric Industry

•Highly energetic, expert in identifying customer requirement, needs and issues

•Continuous learner, strong multitasked, quickly responds to changing needs

•Excellent communication,interpersonal and Problem Solving skills

PROFESSIONAL EXPERIENCE

Technical Specialist

Entertech Systems Partnered with Suprema, Toronto April 2015-current

•Responsible for Real Time Management and Maintenance of TCP/IP based Biometric Readers in Company's Network

•Maintaining SQL Management Server as a Database for securing Users data and Fingerprints

•Provide Technical Advice Remotely on planning the Installation of the Hardware and Software.

•Assist with development and internal testing efforts on various Biometric Devices Fingerprint,Face-station Scanners

•Proactively managing all aspects of our partnership with leading Biometric access control providers E.g.: Paxton, Lenel, Genetec, Open Option etc.

Technical support Representative AUG 2013-Mar 2015

Shaw Direct, Mississauga

Discovered root cause of the problem and provided required technical support by analysing the issue and solution for that.

Engage in real-time troubleshooting on TV system function by testing equipment and connections

Promote Quality Customer Experience and Drive Business Growth situation and to fix the issues for Satellite TV.

Network Admin /Desktop support Analyst May-July 2012

Apollo Healthcare, India

Configured and managed small networking real time environment involving configuration, installation maintenance and management of multiple switches and about 25+ users

•Assisted in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware.

Performed user account creation, deletion, and configuration

Technical Support Representative July 2012 - May 2013

Wipro Ltd, New Delhi, India

•Handled inquiries and provided support for repair, replacement, technical problem resolution and connectivity of Internet by Routers

•Diagnosed & resolved wireless technical service problems with customers efficiently, ensured all interactions were thoroughly documented within the ticketing system and associated software-Remedy

TECHNICAL TRAINING

CCIE & CCNP- Routing and Switching May 2015-Current

Cisnet Technical Institute, Mississauga

Configured routers 2961, 3700, 3600, 7200 for routing protocols Advanced IGP, BGP, DMVPN,Core MPLS, HSRP, and Ipv6 routing protocols

Configured Cisco Switches 2960, 3550, and 3560 for Private and Local V-Lan, Ether channel, STP, MST and services.

Network Security: Understanding of Spoofing, Mac-Attacks,AAA server, TACACS+, RADIUS

Services: GRE-tunnels, DHCP-DNS, Syslog, IP-SLA and more.

Cisco Networking Academy:

Humber College, Toronto Jan 2015

Well understanding of Bridging and switching concepts and LAN technologies

In-depth knowledge of deploying and troubleshooting IP protocol and configuring LAN and WAN network in Lab environment

Hands on Knowledge in Lab environment on Cisco Routers- 1800, 2500, 2600, 2800, and 3600

Network Protocols: DNS, DHCP, routing, switching, VLAN, STP, SNMP, RIP, OSPF, EIGRP, HSRP, ARP, RARP, ICMP, UDP, TCP, NAT, PAT(port address translation)

Workable knowledge of Software: Cisco Packet Tracer, Wireshark, VMware, Gns3, Secure-CRT,Putty

Bachelor of Technology: Electronics and Communication Aug 2013

CET-IILM-AHL - Greater Noida, India

CERTIFICATIONS AND ACHIEVEMENTS

CCNP- Routing and Switching Mar 2015

Cisco ID- CSCO12711692

CCNA-Routing and Switching Jan 2015

Cisco ID- CSCO12711692

Programming in C & C++ June 2010

Network Specialist: Selected Volunteer by Cisco May 2015

TORONTO 2015 Pan Am/Para-pan Am Games Organizing Committee

• Provide basic technology troubleshooting by following previously written policies and procedures.

•Deployed PC hardware and desktop productivity tools including LAN Switches, Routers, Printers, Wi-Fi Access points, cabling and VoIP.

•Supported Game time users, technology staff, contractors and/or management volunteers.

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