Customer Service Management

Location:

Posted:

January 30, 2016

Resume:

ANAS THERUVATH ASHRAF

MBA ( Business Operations and Finance), M.Sc Logistics and supply chain management (presently doing),BBA (Human Resource management and Marketing ).

Mobile: +974-********, E-mail: ****************@*******.*** Doha, State of Qatar

Objective

To secure a career in an organization where I can use my personal accomplishments and qualifications productively in the business operation to enhance its growth and dignity simultaneously with my skills and expertise to reach a challenging spot in the creative field to go after my ambition of becoming a true professional and utilizing my dedicated attitude and character for the betterment and success of the business.

Professional Profile

Dedicated, customer focused administrative professional having experience in self-directed positions requiring effective support and administrative powers, demonstrated interpersonal communications & multi-tasking skills and adaptable team player recognized for willingness to learn for life.

Working Experiences

MANNAI CORPERATION Q.S.C (Manweir LLC / Oil and Gas Drilling Division) Presently Working as a Logistic and Procuerment Officer (Oct 2014- Till to Date):

Having overall responsibility for the logistics function and the dispatch planning activities. Driving accuracy, productivity and performance to a new level by efficiently managing the logistics functions.

Procurement skills, logistics analysis Distribution planning and transport coordination Forecasting demand and production planning Purchase management Inbound and outbound logistics coordination Financial analysis Budgeting Time management Customer service Sales coordination, preparing reports Network management Client management Supplier coordination Market research Warehouse management Delivery coordination Implementing logistics procedures and techniques SAP,ERP skill

Duties - Logistics Officer :

Provide exceptional customer service by developing good working relationship with customers.

Participate in Logistics projects by managing new initiatives as they arise.

Proactively handle customer shipment routing requests.

Active involvement with problems solving of issues presented.

Monitoring of benchmarks and identification of trends and problems.

Negotiate with transportation providers to obtain better rates and services.

Assist and support, Lead Transport coordinator and Manager whenever & however needed.

Create and develop innovative ways of streamlining the operations process wherever possible within the guidelines.

Filing and administrative duties as required.

Preparation of logistics plans to support all relevant operations within the program or project

Management of program and project transport requirements; assign duties to drivers ensuring timely services, issuing fuel, recording log books.

Requisitions material and establishes sequential delivery dates to departments, according to job order priorities and material availability.

Examines material delivered to production departments to verify conformance to specifications.

Arranges in-plant transfer of materials to meet production schedules.

Computes amount of material required to complete job orders, applying knowledge of product and manufacturing processes.

Compiles and maintains manual or computerized records, such as material inventory, in-process production reports, status and location of materials.

May move or transport materials from one department to another, manually or using material handling equipment.

May arrange for repair and assembly of material or part.

May monitor and control movement of material and parts of automated conveyor system.

Review bills, invoices and purchase orders

Ensure all payments are processed in time

Create packing lists and update shipment information in the database

Organize files both manually and electronically

Monitor and facilitate repair orders

Coordinate deliveries for repaired or returned items

Ensure that the warehouse has sufficient space for incoming deliveries

Ensure that all items are properly numbered and tagged

Dispose of unserviceable or damaged items

Conduct safety procedures for outbound shipment vehicle

Receive shipments and ensure both quality and quantity

Negotiating the services of 3rd party carriers, couriers and haulage companies

Responsible for a team of over 20 staff that include drivers and warehouse operatives

Duties-Procurement officer :

Responsibilities of Fully Computerized & ERP Procurement based on oracle and online, Purchase Order are prepared in Oracle System 11-I. Screening of Requisitions Prior to Forwarding for procurement In-charge. Procurement of all kind of material Procurement Receipts, Physical Inspection, Stacking, Maintaining Minimum & Maximum Level of Critical & Fast Moving Items, Maintaining All Procurement Documents.

Reconciliation vendor Statement with Oracle System & Manual. Stock Verification, Analysis of Vendor Performance & Price Variance.

Purchase related all responsibility - New Vendor Development, Price Negotiation with vendor, PO releasing, Material Delivery and Payment etc.

Procurement of all kinds of material (Civil, Mechanical, & Electrical).

Material Management. Planning for daily consumable material for next one month. Billing status. Making the comparative statement.

Ensure the quality & quantity of material purchase at site.

Creating different reports as required by Management.

Negotiating with the vendors for Rate, Delivery and Payment Terms.

Expediting with vendors as well as our H.O.

Budgeting, Monthly Budget is prepared as per the requirement of Project (At Site).

Coordinating the development of a Procurement Strategy Plan and estimating Procurement team man hours for various projects.

Liaise with Procurement team, Project Managers, Engineering, Project Controls, Accounting departments, Clients, Suppliers, Inspection Companies, Construction Contractors advising on schedules, budgets, estimates, procedures, market trends, shipping, quality, and service.

Vendor prequalifications for materials and services in con-junction with ERP Oracle

Acquire and maintain third party inspection resume library.

To maintain the non-technical communication register and files for vendor communications for various projects.

Prepare and issue tender documents, bid evaluations, purchase orders, agreements, negotiate Corporate and Client Terms and Conditions, make recommendations and obtain approval signatures for project related purchases.

Expedite or direct expediting of orders for delivery, reporting progress with Procurement tracking logs at regular intervals, to Project and Construction managers.

Provide regular performance measure of Procurement activities for Corporate and Client.

Participate and support the development of policies and procedures.

Purchasing of warehouse stock, direct charge items, services and capital projects for a mine, mill and chemical plant operation.

Responsibilities included pre-qualification of local and global supply sources, tendering, contracts and quotations, expediting, logistics, shipping.materials.

Liaise with Controller, Superintendents, Foreman, Accounting department, Employees, Suppliers, Construction Contractors, Customs Brokers, Transportation Companies advising on schedules, budgets, estimates, procedures, market trends, shipping, quality, and service.

Management and supervision of Purchasing/Warehouse.

Project Experience:

Qatar Petroleum –Manweir Oxygen room Shifting project (On Going)

Qatar shell-Siemens (Completed)

Technimond-Qchem. (On Going)

Qatar Aluminum- SNC Lavlin(On Going)

Qatar Gas Fluor Mid East(on Going)

Siemens-CCC(Ongoing)

JBOG-FLUOR(Just Started)

Qatar Rail (Qrail) Project (On Going)

Key Competencies and Skill:

Complex logistical movements

Logistics planning and Management

Process improvement

Delivery management

Profit & Loss monitoring

Distribution and Customer service

Commercial negotiation,Managing budgets

DALLA TRADING AND CONTRACTING COMPANY, QATAR: As a Logistics and Procurement Administrator (May 2013 –Oct 2014)

Trace, track and expedite purchase processes

Create and maintain contact with vendors and customers to ensure timely delivery of goods

Interact with third party logistics service providers

Audit freight cost and documentation

Maintain communication with warehouse staff to ensure proper working order

Keeping a solid bond and coordination between the Finance and Administration Department.

Organize and perform with a reach of staff as well as operational support activities for the unit; serve as a link with other departments and operating units in the resolution of day-to-day administrative and functional problems.

Greet visitors at all levels and determine whether they should be granted admission to specific people.

Understand and analySse incoming memos to find out their significance and plan their distribution.

Perform administrative duties and dealing with incoming emails, faxes and postal services on behalf of the Director and Department Heads.

File and retrieve corporate documents, books, and accounts.

Communicate and confer with international/local delegates for any duties assigned by superior authorities.

Assist and act in a confidential capacity to the Director and Department Heads involving department operations.

Receive and screen phone calls and handling correspondence directed to the superior authorities.

Prepare confidential and sensitive documents

Meeting Schedule and arrange conference room

Scheduling Management Travel

Performs other duties as assigned.

Responsible for the procurement of materials, equipments & services for the successful completion of all projects and also for the daily operation of the business

Responsible for liaising with the local Customs Department, Civil Defence & Environment & Safety Departments.

Responsible for the work in progress calculations and reporting related to major contracts, small works and maintenance jobs.

Review and approve supplier / sub-contractors invoices prior to handing over to the accounts payable department after confirming the delivery of materials or services.

DTDC CARGO AND TRAIDING COMPANY QATAR: as Marketing and Logistics Coordinator (mar 2013 - may 2013)

Assisting in the routine operations of the logistics department.

Co-coordinating the supply of goods, including requisitioning, receiving, storing, issuing and processing payment for goods in accordance with the company policy.

Filling and maintenance of all order sheets.

Maintaining supplier database, relationship with suppliers and developing new supplier links.

Following up on the payment of invoices with the finance department.

Responsible for managing the loading of vehicles, completed stock and load bay areas.

Planning and scheduling the delivery of goods and cargoes.

Ability to establish a rapport with people from all social backgrounds.

SAHARA INDIA PARIWAR: as an Assistant Office Administrator (2011 Dec - 2012 Dec)

Attending to the client’s needs, providing them the right pathway.

Meeting with every personnel’s request, including the higher authorities.

Assisting the auditors in the preparation of their ultimate results.

Offer administrative support for the department/division, such as answering telephones, helping visitors.

Operate personal computer to compose and edit correspondence and memoranda from dictation, verbal direction.

Establish, maintain, and update files, databases, records, and other documents.

Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timeliness

Responses to a variety of routine written inquiries.

OTHER EXPERIENCE: Volunteering experience as part of my social commitments

Ajayal Film festival conducted by DTFF ( Doha Tribeca Film Festival)

World Handball Championship 2015 conducted by Qatar Olympic association

QTF Championship 2014 Conducted by Qatar Tennis Federation

Participated HMC (Hamad Medical commission ) Conducted an organ donation campaigning

Professional and Educational Qualification:

M.Sc Logistics and supply chain management (presently doing)

CIMA (presently doing under shadwells charted institute UK, London)

Master Of Business Administration – Business Operations and Finance (MBA) Under Government of India

Bachelor of Business Administration (BBA) Calicut University, Under Government of India

Advanced diploma in Computerized Accounting ACDFA

Diploma In Business Management

Diploma in Operation Management

HSE under Government of India

Personal and key skills

Depth ability to operate office equipments.

Good writing and communication skills.

Ability to do complex data entry projects.

Good knowledge in Human Resource Management, Consumer and Organizational Behaviour.

Good knowledge in Financial Management and Mathematical skills.

Familiar with intelligence and critical reasoning.

Confidence in handling problems and take decisions under pressure, without any delay.

Good communication, event management, creative and leadership skills.

Positive attitude and constantly willing to find out and grow my skills.

Pleasing personality, reliable, sincere and reliable team player.

Ability to work with effectiveness, responsibility and coordination.

Keeping up a safe environment / Healthy relationship with co-workers.

Handling and sorting proper files and brochures.

Excellent telephone manners and etiquette

Excellent ability to greet visitors, to handle phone calls and to give information to visitors.

List of materials sourced:

Electrical & mechanical consumables, fibre optic cables, industrial cables, mechanical tools & machinery, commercial vehicles, industrial vehicles, air tickets, fire detection products, fire suppression products, security & access control products, BMS products, IT products, computers, printers & photocopiers, LCD / Plasma screens, pipes & fittings, valves, hydraulic components, safety products, hoses & assemblies, wielding equipments & accessories, office stationery items, bollards & barricades, scanner machines, theft detection equipments, batteries, Drill pipes, Hollow bars, solid bars, pup joints and other oil and gas / drilling equipments etc…

Premium connection Gauges:

Vallorec Connection gauges:-

VAM TOP HC 4 1/2" 13.5#

VAM TOP 3 1/2" 15.5#

VAM TOP 3 1/2" 12.7#

VAM SLIJ II 9 5/8" 53.5#

VAM EXPRESS VX38

Big Omega 18 5/8" 87.5#

VAM TOP 10 3/4" 55.5# etc ….

Tenaris Connection BV :-

TSH W533 3 1/2" 12.95#

TSH EL 3 1/2" 12.95#

TSH W513 5" 21.4#

TSH W513 5 1/2" 23#

TSH W513 4 1/2" 18.8#

TSH BLUE 2 7/8" 6.4#

TSH BLUE 3 1/2" 9.2# etc ….

Hunting Energy connection :-

SL HT 7" 23#

SL FLUSH 5" 15#

SL FLUSH 5" 18# etc …

JFE BEAR and Grandpidico, Other connections Connections:-

JFE BEAR 9 PIN 5/8” 47#

AB TC 4S 3 1/2" 9.3#

AB TC II 3 1/2' 12.7#

SLIJ II 9 5/8" 53.5#

BLUE 4 1/2" 12.6# etc …

Expertise: