Abigail Ross Heintz

**** ******** **.

Northampton, PA 18067

484-***-**** actbp5@r.postjobfree.com

Summary

I have experience in retail, sales, customer service and the hospitality industry. I am educated and proficient in Microsoft Office, primarily Word, Excel and PowerPoint. I also have been educated and have experience creating floor plans through floor planner softwares. I'm very creative and friendly. I have excellent communication skills and pride myself in being accurate. I consider myself a hard worker and am eager and quick to learn. I get along well with others and am a team player.

Job History

Mealey's Furniture, Whitehall, PA

2015, present

Hybrid position (Help desk, sales associate, visual merchandising assistant and manager assistant)

-Assist the visual merchandiser of the store in moving furniture around or changing accessories and decorating

-Assist the visual and material handler in building furniture

-Assist manager by doing weekly and monthly reports and also occasionally closing store

-Enter sales and schedule deliveries

-Handle taking in cash and checks and processing the 4 check program

-Complete all items on the daily checklist

-Answer phone calls

-Help guests with customer service issues

-Process all necessary paperwork such as cancellations and price adjustments, finance paperwork and customer pick ups

-Tag furniture for new sales

-Checking inventory

-Help guests pick out furniture

-Complete sales transactions

-Operate AS/400 system to check invoices, check inventory, etc.

-Take sales calls

-Call guests after they receive delivery of furniture, to keep them updated on their furniture coming in or if they have a problem

-Complete any necessary paperwork such as sending thank you cards or submitting cancellations and service orders

Hendrixson's Furniture, Emmaus, PA

2015

Design assistant

-keep catalogs and fabrics up to date

-assist customers if designer is unavailable

-answer phones and emails

-assist designer with any other needs

Mealey's Furniture, Whitehall, PA

2014-2015

Customer Service at the help desk

-Enter sales and schedule deliveries

-Handle taking in cash and checks and processing the 4 check program

-Complete all items on the daily checklist such as checking post delivery calls and thank you cards for sales associates are done

-Answer phone calls

-Help guests with customer service issues

-Process all necessary paperwork such as cancellations and price adjustments, finance paperwork and customer pick ups

-Tag furniture for new sales

-Checking inventory

Freeman Jewelers, Whitehall, PA

2014

Customer Service

-Help customers with repairs

-Check in repairs

-Inspect jewelry and clean it

-Check out customers’ items

-Inventory

-Changing displays and keeping store looking presentable

Mealey’s Furniture, Whitehall, PA 2014

Sales associate

-Help guests pick out furniture

-Complete sales transactions

-Operate AS/400 system to check invoices, check inventory, etc.

-Take sales calls

-Call guests after they receive delivery of furniture, to keep them updated on their furniture coming in or if they have a problem

-Complete any necessary paperwork such as sending thank you cards or submitting cancellations and service orders

Iron Lakes Country Club, Allentown, PA 2014

Server

-Set up table settings for events

-Clean up tables, chairs and dishes from events

-Serve food to guests

Palace Pizza Sports Bar and Grille, Whitehall, PA 2013

Waitress

-Take guests' orders and serve food

-Clean tables, silverware, windows, glasses, floors and waitress counter area

Olive Garden Italian Restaurant, Whitehall, PA 2013

Prep Cook

-Portion out food

-Prepare food for the line

-Store food properly in walk-in freezer

-Keep work station clean and sanitized

Pet Supplies Plus, Whitehall, PA 2012-2013

Associate/cashier

-Check out customers' items

-Give customers great customer service

-Take care of animals, reptiles and fish

-Answer phone

-Keep shelves stocked and tidy

Education/Professional Development

-Graduate of Northampton Area Senior High School 2012, College Prep Courses

-Attended Northampton Community College Fall 2012 and Spring 2013, general studies

-Received diploma/certificate for Interior Design through the Interior Design Institute, online, 2014-2015

-Received certificate from Image International: Modeling and Acting Center upon completion of modeling program, 2010

References

-Available upon request

Contact this candidate