Customer Service Microsoft Word
Resume:
Laura Hagen
Bacliff, TX *****
********@*****.***
PROFILE Professional and dedicated individual with 35 years of experience. Skilled in working with people. Fast at learning things that are new to me.
WORK HISTORY
August, 2005 – Present Food Specialist
Dickinson Independent School District
Dickinson, TX
Responsibilities:
-Cashier
-Interacted with children and teachers in helping with their choice of menus
-Answer questions from parents
-Prepare food, clean, serve
-On feet for seven (7) hours
December, 2008 – September, 2010 Cashier
Lowe’s
League City, TX
Responsibilities:
-Handle cash, checks, and credit cards that customer’s use
-Interacted with customers
-Worked well with coworkers
-Worked in lawn and garden
-Worked in giving money back when a customer returned a product
-Worked in customer service helping do credit loan applications
-Answered telephones
April, 1975 – August, 2005 Various Job Positions
Southwestern Bell (now AT&T)
6500 West Loop South
Bellaire, TX 77401
Responsibilities:
1975-1976 Word Processing
1976-1978 TIRKS
1978-1980 Project Coordination
1981-2005 Circuit Design Clerk (worked with service orders, USOC manuals, matched records that were in computer with billing, designed new circuit records, disconnected circuit records, rearranged circuit records, worked with technicians over the phone to get circuits working, conferred with representatives about how customers wanted their circuits wired, worked with spreadsheet and Microsoft word, copied and faxed information to technicians in the office, made sure that every record was updated in the computer, etc), talked to technicians to make sure the phones were wired correctly.
June, 1974-June, 1975 Ride operator
Astroworld
Houston, TX
-Interacted with public on rides.
EDUCATION
June, 1998 International Correspondence Schools
Scranton, PA
Electronics Technician
Some hours Houston Community College
Houston, TX
Began working on Associate Degree in Data Processing
February, 1975 Massey Business College
Houston, TX
Stenographer
SKILLS
-Typing about 55 wpm
-Knowledge of Microsoft Word Processor
-Knowledge of Microsoft Word Excel
-Knowledge of Power Point
-Knowledge on Internet
-Answer telephone
-Interact well with people
-Can multi-task well
-Knowledge of copiers and faxes
ACHIEVEMENT
-Received several recognition awards from Southwestern Bell for work in excellence
-Received perfect attendance awards from both Southwestern Bell and Dickinson ISD
-Received several awards from the United Methodist Women for work in excellence
-CPR and First Aid Certified
REFERENCES
Available on request
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