Customer Service Manager

Maria C. Landino

***** **** ******* **** *** ***

Boca Raton, FL 33428

E-mail: ************@*****.***

Phone: 561-***-****

Objective: Currently seeking for an opportunity to get a fulltime and stable position, a place where I can grow professionally, where I may utilize my past experience into fulfill new duties; comply with customer service at its fullest, where my employer can be satisfied with my service and dedication

Education: Universidad Dr. Rafael Belloso Chacin (Maracaibo, Venezuela)

Title Obtained: Bachelor of Business Administration - 2010

Experience:

April 2014 – Present

Interstate Title Solutions, Inc.

Position: Title Clerk

Duties:

Calculates sales tax and review documents before processing for title and registration on a nationwide level.

Processes vehicle titles with precise accuracy.

Research vehicle titles and resolves issues in a timely manner.

Take inbound calls in order to research and respond to customers and dealerships inquiries and requests in a professional manner within company timelines.

Make outbound calls in order to verify information about customers, dealerships and DMV on a nationwide level.

Understands and follows corresponding state title processing guidelines.

Maintains a positive and professional demeanor.

Follow internal procedures and processes to complete the assigned task.

Helps manager with review and completion of rejected work from DMV.

Helps manager with review and completion of rejected work from DMV.

Performs administrative duties in the office such as data entry, word processing, filing, copying and other duties.

Other administrative duties as assigned.

June 2013 – April 2014

Broward Tag Agency

Position: Title Clerk

Duties:

Processes vehicle titles with precise accuracy

Research vehicle titles and resolves issues in a timely manner

Responds to customer inquiries and requests in a professional manner within company timelines

Meets company timelines in processing titles and resolving title issues

Understands and follows corresponding state title processing guidelines

Maintains a positive and professional demeanor

Performs administrative duties in the office such as data entry, word processing, filing, copying and other duties

Other administrative duties as assigned

Special Skills:

Proficient with Microsoft Office

Internet Explorer

Can operate printer and copier/scanner

Organizational and communicative skills

Attention to Detail

Quick learner

Fluent in English

Spanish Speaker (Native Language)

References:

Available upon request

Contact this candidate